Product & Design 1 min listen
An interview with Garrett Dimon
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 1 min listen
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
Product & Design 2 min read
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…
Product & Design 1 min read
Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re…
Product & Design 2 min read
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…
Product & Design 3 min read
It’s risky to try to improve any part of a product without understanding the job that it does for customers,…
Product & Design 1 min read
Problem: You’ve launched your product, it’s getting plenty of coverage. People are signing up, but no one is actually using…
Product & Design 2 min read
The Swiss Army knife is a remarkable product. By combining many products of low utility, it becomes a product of…
Product & Design 3 min read
Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before…
Product & Design 5 min read
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….