Product & Design 7 min read
Product managers should not build the roadmap. The product team should
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
product management
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 5 min read
Steps to success: The importance of a clear career path for product managers
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
Product & Design 10 min read
A product manager walks into a bar…
Many of us have seen improv comedy before, a form of theatre where the dialogue, action and characters are created…
Customer Engagement 29 min listen
From conversion to retention: industry experts on improving your onboarding
If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind.
Product & Design 9 min read
Product engagement: the most important metric you aren’t tracking for your SaaS business
The entire SaaS business model is dependent on people using your product consistently over time. Here’s how you can measure and score engagement for your product.
Product & Design 30 min listen
How bots, messengers and apps will define 2019
I hosted a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what’s on the horizon for bots, messengers and apps in 2019.
Product & Design 7 min read
Strategy over speed: How video games prepared me for life as a product manager
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and…
Product & Design 29 min listen
Optimizely’s Claire Vo on the power of product experimentation
Claire Vo, VP of Product Management at Optimizely, shares her tips for running product experiments at scale and explains why it’s crucial to make sure everyone in your organization has access to and can learn from their results.
Product & Design 23 min watch
Builder beware: Marketing tension in product-first companies
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…