Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 29 min listen
Claire Vo, VP of Product Management at Optimizely, shares her tips for running product experiments at scale and explains why it’s crucial to make sure everyone in your organization has access to and can learn from their results.
Product & Design 23 min watch
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
News & Updates 4 min read
Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve…
News & Updates 3 min read
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want…
Product & Design 5 min read
Kaizen is the philosophy of continuous improvement. Web businesses searching for product market fit think they can follow this philosophy…
Product & Design 5 min read
I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with…
Growth 57 min watch
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Product & Design 10 min read
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
