Product & Design 3 min read
What’s the story with your product?
The difference between writing a joke and writing a story is the same as the difference between creating a product…
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 3 min read
The difference between writing a joke and writing a story is the same as the difference between creating a product…
Product & Design 5 min read
When new customers sign up to your product, they don’t come out of nowhere, although it can seem that way…
Customer Engagement 5 min read
The definition of an “engaged user” varies from product to product, but it’s fundamental to the success of every product. Here are 4 approaches that will help you increase this crucial metric.
Product & Design 4 min read
I had a call with a customer recently, who wanted to share their thoughts with our product team on what…
Product & Design 23 min listen
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Product & Design 36 min listen
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
Product & Design 5 min read
2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…
Product & Design 23 min listen
Following several years of developer ecosystem work at Facebook, Hugh joined Intercom to launch our Developer Platform and Program. This now…
Product & Design 5 min read
Setting targets for a new feature is one of the scariest things a product manager will ever have to do….