Product & Design 5 min read
An introvert’s guide to collaboration
Collaboration is highly valuable within any company. It allows teams to move quickly on a project, make faster decisions and…
Product & Design 5 min read
Collaboration is highly valuable within any company. It allows teams to move quickly on a project, make faster decisions and…
Product & Design 4 min read
I used to design products based on my experience, intuition and discussions with my project manager, engineers and other designers….
Product & Design 6 min read
I’ve just wrapped up one of the biggest remote usability tests I’ve ever carried out in my time at Intercom….
Product & Design 26 min listen
He’s widely known for starting and scaling the experience design team at MailChimp, a place he called home for more…
Product & Design 6 min read
The right presentation can transform something that sits on your colleague’s desk collecting dust into insights your team can really engage with. Here’s how to use storytelling to make those insights stand out.
Product & Design 11 min watch
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our…
Customer Service 12 min watch
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Product & Design 35 min listen
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Product & Design 10 min watch
Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…