Product & Design 2 min read
Why Microsoft needs a new focus
For Microsoft to survive the gravitational pull of enterprise irrelevance, a lot of things need to change. Starting with focus….
Product & Design 2 min read
For Microsoft to survive the gravitational pull of enterprise irrelevance, a lot of things need to change. Starting with focus….
Product & Design 3 min read
The same companies who produce lengthy, hard-to-read press releases create bloated, hard-to-understand products. It’s no coincidence; it’s all connected. Once…
Customer Service 3 min read
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…
Product & Design 14 min read
We talked to Andy Budd about the role of design in startups, the difference between designers and stylists, and the…
Product & Design 7 min read
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…
Customer Engagement 4 min read
Advertising on the web is easy… just calculate how much money a customer is worth, then find a way to…
Product & Design 5 min read
Advising any business is hard. I’m hesitant to do it. It’s all too easy to give bad advice, which steers…
Product & Design 5 min read
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Product & Design 2 min read
The world of start-ups is obsessed with outliers. Companies who have achieved remarkable success through a combination of their activities….