Customer Service 21 min watch
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.
Videos
AI & Automation 59 min watch
From science fiction to tech reality: Exploring the impact of AI
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
Product & Design 30 min watch
Intercom on Product: The AI revolution and the future of customer service
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
AI & Automation 45 min watch
Building AI that works: How to navigate the AI frontier as a product leader
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
Customer Service 30 min watch
How to take your customer service from unforgivable to unforgettable, with Micah Solomon
What does it take to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty? Listen to CX expert Micah Solomon share his insights.
Customer Service 30 min watch
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
What distinguishes companies that are truly customer-obsessed from their customer-focused or customer-centric colleagues? CX executive Marbue Brown tells us all.
Customer Service 27 min watch
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
The reasoning is pretty straightforward: If you invest in the customer experience, it’ll improve. But by how much? And where’s…
Customer Engagement 27 min watch
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…
AI & Automation 59 min watch
Customer support just got smarter: A closer look into our new ChatGPT-powered bot
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.