Engineering 9 min watch
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
Product & Design 28 min watch
I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.
Customer Service 14 min watch
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Sales 20 min watch
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
News & Updates 1 min watch
With the Pipedrive app, you can now create deals in Pipedrive as you capture and qualify leads in Intercom, view details about a lead’s Pipedrive deal right in your Intercom inbox, and automatically send conversations with a lead in Intercom to their profile in Pipedrive
Sales 2 min watch
We wanted to bring velocity to our sales process for emerging businesses and startups, while still creating the powerful, personal connection a demo offers, so we decided to introduce carefully crafted group demos. Here’s what we learned.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!
Product & Design 18 min watch
We spend a lot of time talking about how companies can get to the point where their product resonates in the market. At WebSummit 2018, I made the case that this is not the only thing that matters.
Customer Engagement 1 min watch
Our new Google Analytics app enables you to measure the impact of the Intercom Messenger on your website conversion rates. See how it works.