1.0The Intercom Bloghttps://www.intercom.com/blogBeth McEnteehttps://www.intercom.com/blog/author/bethmcentee/What will the future of customer service look like? We asked 400 CS professionals to find outrich600338<blockquote class="wp-embedded-content" data-secret="ojvgbNZoZm"><a href="https://www.intercom.com/blog/ai-customer-service-survey-insights-2023/">What will the future of customer service look like? We asked 400 CS professionals to find out</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.intercom.com/blog/ai-customer-service-survey-insights-2023/embed/#?secret=ojvgbNZoZm" width="600" height="338" title="“What will the future of customer service look like? We asked 400 CS professionals to find out” — The Intercom Blog" data-secret="ojvgbNZoZm" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://www.intercom.com/blog/wp-content/uploads/2023/05/NAMER_Blog-Header-2-2-scaled.jpg25601198We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.