{"id":28181,"date":"2022-10-13T11:44:20","date_gmt":"2022-10-13T10:44:20","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-podcast&#038;p=28181"},"modified":"2022-10-27T10:44:26","modified_gmt":"2022-10-27T09:44:26","slug":"new-at-intercom-unlocking-in-product-messaging","status":"publish","type":"intercom-podcast","link":"https:\/\/www.intercom.com\/blog\/podcasts\/new-at-intercom-unlocking-in-product-messaging\/","title":{"rendered":"New at Intercom: Unlocking in-product messaging"},"content":{"rendered":"<p><iframe style=\"width: 100%; height: 200px; border: 0 none;\" src=\"https:\/\/art19.com\/shows\/828246d1-e75c-4b41-a882-671aff845a93\/episodes\/118d5daa-ae34-493c-9e63-07ce532ce5ee\/embed\" scrolling=\"no\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p>At Intercom, we believe that in-product messaging will become the primary customer communication channel. Not only is it the only channel you have full control over, but it\u2019s the best place to quickly sort out issues and share information with your customers in a swift, non-disruptive way. After all, if you&#8217;re trying to engage your customer or persuade them to take an action, the best and easiest place to do that is when they&#8217;re in the product itself \u2013 not a few hours or days later over email.<\/p>\n<p>For the past year, we\u2019ve been working around the clock to help our customers manage inbound support volume, work more efficiently, reduce costs, and build their support strategy in a more personalized, contextual way. Yesterday, during <a href=\"https:\/\/www.intercom.com\/blog\/announcing-new-intercom-support-features-fall-2022\/\">New at Intercom<\/a>, we revealed five brand-new product offerings that will take your engagement experience to the next level.<\/p>\n<p>In this episode, we bring you the highlights from our fall launch event. You\u2019ll hear from Chief Product Officer <a href=\"https:\/\/www.linkedin.com\/in\/pauladams\/\">Paul Adams<\/a> on our latest, next-generation product innovations and why in-product messaging is key to thriving in today\u2019s economy. <\/p>\n<p><em>Read more about the <a href=\"https:\/\/www.intercom.com\/blog\/announcing-new-intercom-support-features-fall-2022\/\">highlights of New at Intercom<\/a> and watch the full recording of the event <a href=\"https:\/\/www.youtube.com\/watch?v=B0i2piQcV_o\">here<\/a>. If you enjoy our discussion, <a href=\"https:\/\/www.intercom.com\/blog\/podcasts\">check out more episodes<\/a> of our podcast. You can follow on <a href=\"https:\/\/podcasts.apple.com\/ie\/podcast\/inside-intercom\/id996103731\">Apple Podcasts<\/a>, <a href=\"https:\/\/open.spotify.com\/show\/6zlcXgcd2kX9E4cbQTCsR9\">Spotify<\/a>, <a href=\"https:\/\/www.youtube.com\/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF\">YouTube<\/a> or grab the <a href=\"https:\/\/rss.art19.com\/inside-intercom\">RSS<\/a> feed in your player of choice.<\/em><\/p>\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The best way to engage with your customers is by delivering the right message, to the right person, at the right time. Meet the five new product innovations that will help you achieve that.<\/p>\n","protected":false},"author":490,"featured_media":28185,"template":"","category":[4],"tags":[10940,24992],"show-category":[],"coauthors":[24938],"class_list":["post-28181","intercom-podcast","type-intercom-podcast","status-publish","has-post-thumbnail","hentry","category-news","tag-intercom-messenger","tag-new-at-intercom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New at Intercom: Unlocking in-product messaging - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Meet the five new product innovations that will help you engage with your customers by delivering the right message, to the right person, at the right time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/podcasts\/new-at-intercom-unlocking-in-product-messaging\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New at Intercom: Unlocking in-product messaging\" \/>\n<meta property=\"og:description\" content=\"Meet the five new product innovations that will help you engage with your customers by delivering the right message, to the right person, at the right time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/podcasts\/new-at-intercom-unlocking-in-product-messaging\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-27T09:44:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2027\/10\/Untitled-design-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1195\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Liam Geraghty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/podcasts\\\/new-at-intercom-unlocking-in-product-messaging\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/podcasts\\\/new-at-intercom-unlocking-in-product-messaging\\\/\",\"name\":\"New at Intercom: Unlocking in-product messaging - 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