At Disney, new joiners spend their first couple of days at Disney University. They learn the ropes, get sprinkled with pixie dust, and come out singing. (It is Disney, after all.)<\/p>\n
While we can’t all attend Disney University, there’s something to be said about cultivating a spirit of magic and joy at work. The magical moments we create for our teammates and customers every day \u2013 by making people feel valued and heard or going the extra mile \u2013 can have a lasting impact.<\/p>\n
During his time working at Disney, Simon T. Bailey<\/a>, renowned speaker, coach, and author of Be the Spark: Five Platinum Service Principles for Creating Customers for Life<\/em><\/a>, had a life-changing realization about just how impactful those moments can be. In the bustling summer season when it was all hands on deck, Simon recalls being asked to sweep the streets of the Disney World theme park. After a day of working and speaking to guests, he had a revelation: the real reason he was sent to the park wasn\u2019t to sweep at all. It was to have the opportunity to create magical moments for the families who had traveled far and wide for this once-in-a-lifetime experience.<\/p>\n This pivotal point in Simon\u2019s career taught him something very valuable: the importance of creating a platinum service moment \u2013 one that transcends the traditional gold standard and leaves a lasting impression with your customer.<\/p>\n Since then, Simon has shared a wealth of knowledge and insights on how companies can embody the principles of platinum service to create customers for life, which is exactly what our VP of Customer Support Declan Ivory spoke to him about in the latest episode of The Ticket<\/em> podcast.<\/p>\n Here are some of the key takeaways from the conversation:<\/p>\n If you enjoy our discussion, check out more episodes<\/a> of our podcast. You can follow on Apple Podcasts<\/a>, Spotify<\/a>, YouTube<\/a> or grab the RSS feed<\/a> in your player of choice.<\/em><\/p>\n\n