{"id":29850,"date":"2024-03-28T15:00:13","date_gmt":"2024-03-28T15:00:13","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&p=29850"},"modified":"2024-12-04T18:24:10","modified_gmt":"2024-12-04T18:24:10","slug":"the-ticket-cx-expert-stacy-sherman","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/the-ticket-cx-expert-stacy-sherman\/","title":{"rendered":"The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty"},"content":{"rendered":"

With customer expectations at an all-time high<\/a>, it\u2019s no surprise that businesses are constantly on the lookout for new and effective ways to elevate the customer experience. In this day and age, customers have a world of options at their fingertips for almost every need, so the experience you create for them can be make or break.<\/p>\n

But designing and consistently iterating on a customer journey is no small feat. Just think about how many touchpoints a user has with your business, from the moment they first encounter your brand right through to them becoming a happy customer and beyond. They all add up, and the customer\u2019s experience needs to be consistent across all of those touchpoints, or there\u2019s a real risk that they\u2019ll get frustrated \u2013 and ultimately look elsewhere.<\/p>\n

This week’s guest on The Ticket podcast, CX author and speaker Stacy Sherman<\/a>, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton<\/a> to discuss her Doing CX Right<\/a> framework to design a standout customer experience to help you get \u2013 and keep \u2013 customers, and shares her best practices for empowering your teams and creating a culture of customer excellence.<\/p>\n

Here are some key takeaways from the discussion:<\/p>\n