{"id":29865,"date":"2024-04-02T17:00:51","date_gmt":"2024-04-02T16:00:51","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&p=29865"},"modified":"2024-07-11T17:03:03","modified_gmt":"2024-07-11T16:03:03","slug":"announcing-bfy-april-2024","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/announcing-bfy-april-2024\/","title":{"rendered":"Something big is coming"},"content":{"rendered":"

Wednesday, April 10th, 2024. What might appear to be your average Wednesday will in fact be the day a new era of customer service is revealed.<\/p>\n

Join our CEO Eoghan McCabe at 5.30pm BST \/ 12.30pm EDT \/ 9.30am PDT\u00a0on April 10th<\/strong><\/a> as we share some big news about our latest AI breakthrough. In this 15-minute, action-packed broadcast, you\u2019ll learn how we\u2019re evolving our entire platform to make things easier for your customers, agents, and support managers.<\/p>\n

Mark your calendars, set your reminders, and prepare to be part of a moment that will set the new standard for customer service.<\/p>\n

The countdown is on \u2013 see you there<\/a>.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

Learn how we\u2019re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.<\/p>\n","protected":false},"author":443,"featured_media":29870,"template":"","category":[3,4],"tags":[],"show-category":[],"coauthors":[22320],"class_list":["post-29865","intercom-video","type-intercom-video","status-publish","has-post-thumbnail","hentry","category-customer-support","category-news"],"yoast_head":"\nSomething big is coming - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Learn how we\u2019re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/videos\/announcing-bfy-april-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Something big is coming\" \/>\n<meta property=\"og:description\" content=\"Learn how we\u2019re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/videos\/announcing-bfy-april-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-11T16:03:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2024\/04\/B4Y-April2024_Teaser.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"785\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Beth McEntee\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/videos\\\/announcing-bfy-april-2024\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/videos\\\/announcing-bfy-april-2024\\\/\",\"name\":\"Something big is coming - 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