{"id":29959,"date":"2024-04-11T17:00:16","date_gmt":"2024-04-11T16:00:16","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&#038;p=29959"},"modified":"2025-01-31T14:01:46","modified_gmt":"2025-01-31T14:01:46","slug":"ticket-welcome-fin-ai-copilot","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/ticket-welcome-fin-ai-copilot\/","title":{"rendered":"The Ticket: How AI Copilot changes the game for support teams"},"content":{"rendered":"<p>Every support rep wishes they had their own personal AI assistant in the inbox, right? Now you can with our latest groundbreaking product release, <a href=\"https:\/\/www.intercom.com\/blog\/support-for-agents\/ai-copilot\">AI Copilot.<\/a><\/p>\n<p>This week on <em>The Ticket<\/em> podcast, our Senior Director of Automated and Proactive Support, <a href=\"https:\/\/www.intercom.com\/blog\/author\/ruthobrienire\/\">Ruth O\u2019Brien<\/a>, and our Senior Product Marketing Manager, <a href=\"https:\/\/www.intercom.com\/blog\/author\/olivia\/\">Olivia Singarella<\/a>, dive into what AI Copilot is and what big customer problems inspired us to create it. (Spoiler alert: agents were spending way too long in the inbox manually searching for answers). They also share insights into how valuable it\u2019s been for our own Support team and customers, along with our vision for the future of customer service.<\/p>\n<blockquote class=\"pullquote-style-four\"><p><em>Want to learn more about AI Copilot? <a href=\"https:\/\/www.intercom.com\/blog\/videos\/built-for-you-202404-fin-ai-copilot\/\">Check out our announcement video here.<\/a><\/em><\/p><\/blockquote>\n<p>Here are some of the key takeaways from the podcast:<\/p>\n<ul>\n<li><strong>You asked, we listened (solving our own customer problems):<\/strong> If you work in customer service, you know the pain of spending hours searching for answers in the inbox, scouring multiple sources and docs across numerous tabs. You know the struggle of troubleshooting complex issues and sifting through an overwhelming amount of information when onboarding. You told us, we listened, and we created AI Copilot in direct response.<\/li>\n<li><strong>Save time with instant, accurate answers:<\/strong> With AI Copilot, your support team can simply ask AI Copilot a question in the inbox and it will automatically suggest answers and help you troubleshoot issues. And you can trust the answers Fin provides are accurate because it pulls from your own support content, including past conversations, internal articles (created in Intercom or third-party platforms like Guru and Notion), and public URLs.<\/li>\n<li><strong>More time to create remarkable customer experiences:<\/strong>\u00a0AI Copilot not only boosts agent efficiency but also enriches customer interactions. Your agents can dedicate more time to solving complex issues that require their humanity, specialist knowledge, and empathy, elevating your overall support quality. Your team can go above and beyond in ways you didn\u2019t have time for before.<\/li>\n<li><strong>AI Copilot is already generating real results:<\/strong> Even though it\u2019s early days, our beta customers are already achieving incredible results with AI Copilot, with some seeing a 31% increase in efficiency across their team. And it\u2019s taken so much manual work off our own Support team, freeing them up for more strategic tasks.<\/li>\n<\/ul>\n<p><iframe style=\"width: 100%; height: 200px; border: 0 none;\" src=\"https:\/\/art19.com\/shows\/828246d1-e75c-4b41-a882-671aff845a93\/episodes\/d053e218-1cf3-4285-b73d-948d69b6443d\/embed\" scrolling=\"no\"><\/iframe><em>If you enjoy our discussion, <a href=\"https:\/\/www.intercom.com\/blog\/podcasts\/\">check out more episodes<\/a> of our podcast. You can follow on <a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/inside-intercom\/id996103731?_gl=1*1u798uh*_ga*MzY0NjQ5MzU2LjE2ODc3NzE1NjQ.*_ga_8VQ6F1K67R*MTcwNDg4NTcxNy40MDMuMS4xNzA0ODg2MDU5LjAuMC4w*_ga_05Y0102HN7*MTcwNDg4NTcxNy40MDMuMS4xNzA0ODg2MDU4LjAuMC4w\">Apple Podcasts<\/a>, <a href=\"https:\/\/open.spotify.com\/show\/6zlcXgcd2kX9E4cbQTCsR9\">Spotify<\/a>, <a href=\"https:\/\/www.youtube.com\/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF\">YouTube<\/a> or grab the <a href=\"https:\/\/rss.art19.com\/inside-intercom\">RSS feed<\/a> in your player of choice.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intercom&#8217;s Senior Director of Automated and Proactive Support, Ruth O\u2019Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it. <\/p>\n","protected":false},"author":490,"featured_media":29961,"template":"","category":[25198,3],"tags":[25174,25305,25296],"show-category":[25327],"coauthors":[24938],"class_list":["post-29959","intercom-video","type-intercom-video","status-publish","has-post-thumbnail","hentry","category-ai-ml","category-customer-support","tag-fin","tag-fin-ai-copilot","tag-the-ticket","show-category-the-ticket"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Fin AI Copilot Changes the Game for Support Teams<\/title>\n<meta name=\"description\" content=\"Explore what Fin AI Copilot is, and why every support team needs it with Senior Product Marketing Manager, Olivia Singarella.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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