{"id":30460,"date":"2024-08-15T16:21:40","date_gmt":"2024-08-15T15:21:40","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&p=30460"},"modified":"2024-10-14T10:05:24","modified_gmt":"2024-10-14T09:05:24","slug":"the-ticket-defining-and-evaluating-a-remarkable-customer-experience","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/the-ticket-defining-and-evaluating-a-remarkable-customer-experience\/","title":{"rendered":"The Ticket: Defining and evaluating a remarkable customer experience"},"content":{"rendered":"

We explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan<\/a>.<\/p>\n

Joining Lynsey are Bobby Stapleton<\/a>, Senior Director, Human Support and Declan Ivory<\/a>, VP, Customer Support to discuss the key findings including the importance of problem ownership, where customers value companies that take ownership of their issues and work towards resolving them.<\/p>\n

The conversation also touches on the role of AI in delivering a remarkable experience and the need for continuous improvement and measurement of customer experience.<\/p>\n\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.<\/p>\n","protected":false},"author":490,"featured_media":30615,"template":"","category":[3],"tags":[25296],"show-category":[25327],"coauthors":[24938],"class_list":["post-30460","intercom-video","type-intercom-video","status-publish","has-post-thumbnail","hentry","category-customer-support","tag-the-ticket","show-category-the-ticket"],"yoast_head":"\nThe Ticket: Defining and evaluating a remarkable customer experience - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/videos\/the-ticket-defining-and-evaluating-a-remarkable-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Ticket: Defining and evaluating a remarkable customer experience\" \/>\n<meta property=\"og:description\" content=\"We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/videos\/the-ticket-defining-and-evaluating-a-remarkable-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-14T09:05:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2024\/10\/Defining-and-evaluating-a-remarkable-customer-experience-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1195\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Liam Geraghty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/videos\\\/the-ticket-defining-and-evaluating-a-remarkable-customer-experience\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/videos\\\/the-ticket-defining-and-evaluating-a-remarkable-customer-experience\\\/\",\"name\":\"The Ticket: Defining and evaluating a remarkable customer experience - 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