{"id":31103,"date":"2025-02-06T14:49:14","date_gmt":"2025-02-06T14:49:14","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&#038;p=31103"},"modified":"2025-02-06T14:49:14","modified_gmt":"2025-02-06T14:49:14","slug":"customer-support-insights-from-synthesia","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/customer-support-insights-from-synthesia\/","title":{"rendered":"AI, psychology, and the future of customer support: Insights from Synthesia&#8217;s Head of Support"},"content":{"rendered":"<p>We spoke with <a href=\"https:\/\/www.linkedin.com\/in\/constantina-samara-237978146\/\">Constantina Samara<\/a>, Head of Customer Support at <a href=\"https:\/\/www.synthesia.io\/\">Synthesia<\/a>, about how AI is reshaping customer service.<\/p>\n<p>She tells <a href=\"https:\/\/www.linkedin.com\/in\/decivory\/\">Declan Ivory<\/a>, Intercom\u2019s VP of Customer Support, how her background in psychology informs her approach to AI-driven customer service, the biggest opportunities and challenges she\u2019s encountered, and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.<\/p>\n<p><iframe style=\"width: 100%; height: 200px; border: 0 none;\" src=\"https:\/\/art19.com\/shows\/828246d1-e75c-4b41-a882-671aff845a93\/episodes\/dc1ef66e-87ff-4878-9af6-3fcfda465293\/embed\" scrolling=\"no\" sandbox=\"allow-scripts allow-popups allow-popups-to-escape-sandbox\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Constantina Samara, Head of Customer Support at Synthesia on how her background in psychology informs her approach to AI-driven customer service and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.<\/p>\n","protected":false},"author":490,"featured_media":31104,"template":"","category":[3],"tags":[25296],"show-category":[25327],"coauthors":[24938],"class_list":["post-31103","intercom-video","type-intercom-video","status-publish","has-post-thumbnail","hentry","category-customer-support","tag-the-ticket","show-category-the-ticket"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - 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