{"id":31154,"date":"2025-02-27T15:00:10","date_gmt":"2025-02-27T15:00:10","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&#038;p=31154"},"modified":"2025-02-27T16:10:46","modified_gmt":"2025-02-27T16:10:46","slug":"navigating-a-new-era-of-ai-first-customer-service","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/navigating-a-new-era-of-ai-first-customer-service\/","title":{"rendered":"Navigating a new era of AI-first customer service"},"content":{"rendered":"<p>A deep dive into our 2025 Customer Service Transformation Report<\/p>\n<p>In this episode of The Ticket, <a href=\"https:\/\/www.linkedin.com\/in\/ruthieob\/\">Ruth O&#8217;Brien<\/a>, Senior Director of Automated and Proactive Support at Intercom, joins <a href=\"https:\/\/www.linkedin.com\/in\/bobbystapleton\/\">Bobby Stapleton<\/a>, Senior Director of Human Support at Intercom, to break down key insights from Intercom\u2019s 2025 Customer Service Transformation Report.<\/p>\n<p>They unpack how AI is reshaping support teams, driving efficiency, and elevating customer experiences. They also explore why AI adoption is accelerating, the rise of new AI-powered roles, and how businesses can navigate this shift.<\/p>\n<p><iframe style=\"width: 100%; height: 200px; border: 0 none;\" src=\"https:\/\/art19.com\/shows\/828246d1-e75c-4b41-a882-671aff845a93\/episodes\/bb767eea-4597-43b7-bab0-6eb72f868e98\/embed?theme=dark-green\" scrolling=\"no\" sandbox=\"allow-scripts allow-popups allow-popups-to-escape-sandbox\"><\/iframe><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Intercom support leaders break down key insights from Intercom\u2019s 2025 Customer Service Transformation Report, exploring how AI is reshaping support teams, driving efficiency, and elevating customer experiences.<\/p>\n","protected":false},"author":490,"featured_media":31155,"template":"","category":[3],"tags":[25296],"show-category":[25327],"coauthors":[24938],"class_list":["post-31154","intercom-video","type-intercom-video","status-publish","has-post-thumbnail","hentry","category-customer-support","tag-the-ticket","show-category-the-ticket"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - 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