{"id":31452,"date":"2025-06-27T17:21:42","date_gmt":"2025-06-27T16:21:42","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&#038;p=31452"},"modified":"2025-07-23T22:14:05","modified_gmt":"2025-07-23T21:14:05","slug":"using-ai-to-scale-support-without-compromise","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/using-ai-to-scale-support-without-compromise\/","title":{"rendered":"How a \u201cBot Wrangler\u201d uses AI to scale support without compromise"},"content":{"rendered":"<p>Automation expert Sam Miller&#8217;s advice on blending AI and human support.<\/p>\n<p>Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O\u2019Brien, Senior Director, AI Support, Intercom on The Ticket. Sam shares how his team blends AI and human support to deliver a high-quality experience at scale.<\/p>\n<p><iframe style=\"width: 100%; height: 200px; border: 0 none;\" src=\"https:\/\/art19.com\/shows\/828246d1-e75c-4b41-a882-671aff845a93\/episodes\/b1e5146c-c12b-4654-a920-328296877954\/embed?theme=dark-green\" scrolling=\"no\" sandbox=\"allow-scripts allow-popups allow-popups-to-escape-sandbox\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O\u2019Brien, Senior Director, AI Support, Intercom on The Ticket. Sam shares how his team blends AI and human support to deliver a high-quality experience at scale.<\/p>\n","protected":false},"author":490,"featured_media":31446,"template":"","category":[3],"tags":[25296],"show-category":[25327],"coauthors":[24938],"class_list":["post-31452","intercom-video","type-intercom-video","status-publish","has-post-thumbnail","hentry","category-customer-support","tag-the-ticket","show-category-the-ticket"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How a \u201cBot Wrangler\u201d uses AI to scale support without compromise - The Intercom Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/videos\/using-ai-to-scale-support-without-compromise\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How a \u201cBot Wrangler\u201d uses AI to scale support without compromise\" \/>\n<meta property=\"og:description\" content=\"Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O\u2019Brien, Senior Director, AI Support, Intercom on The Ticket. 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