{"id":31537,"date":"2025-08-26T10:09:26","date_gmt":"2025-08-26T09:09:26","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?post_type=intercom-video&#038;p=31537"},"modified":"2025-08-26T13:24:49","modified_gmt":"2025-08-26T12:24:49","slug":"the-ticket-blueprint-scaling","status":"publish","type":"intercom-video","link":"https:\/\/www.intercom.com\/blog\/videos\/the-ticket-blueprint-scaling\/","title":{"rendered":"Fin Conversations Ep3: The blueprint for scaling AI in customer service"},"content":{"rendered":"<p>In this episode, Senior Director of AI Support Ruth O\u2019Brien and VP of Support Declan Ivory take you inside part two of Intercom\u2019s <a href=\"https:\/\/fin.ai\/blueprint\/chapter-1\/introducing-ai-agents#ai-will-soon-be-the-front-line-of-every-customer-experience\">AI Agent Blueprint<\/a>: &#8220;Scale it.&#8221;<\/p>\n<p>They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From introducing new roles like conversation designers and AI ops managers, to keeping customer experience front and center, and rethinking support economics to prove long-term business value, it\u2019s a candid look at what it really takes to scale AI in customer service.<\/p>\n<p><iframe style=\"width: 100%; height: 200px; border: 0 none;\" src=\"https:\/\/art19.com\/shows\/828246d1-e75c-4b41-a882-671aff845a93\/episodes\/ada3eb6f-d9ae-43a1-bc7c-3ba8ba8efd84\/embed?theme=dark-green\" scrolling=\"no\" sandbox=\"allow-scripts allow-popups allow-popups-to-escape-sandbox\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hear all about Intercom\u2019s AI Agent Blueprint: &#8220;Scale it.&#8221; Intercom&#8217;s CS leaders share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible.<\/p>\n","protected":false},"author":490,"featured_media":31542,"template":"","category":[3],"tags":[25296],"show-category":[25327],"coauthors":[24938],"class_list":["post-31537","intercom-video","type-intercom-video","status-publish","has-post-thumbnail","hentry","category-customer-support","tag-the-ticket","show-category-the-ticket"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - 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