{"id":12069,"date":"2017-03-13T16:45:14","date_gmt":"2017-03-13T16:45:14","guid":{"rendered":"http:\/\/blog.intercom.com\/?p=12069"},"modified":"2020-07-30T12:59:07","modified_gmt":"2020-07-30T11:59:07","slug":"shipping-code-designers","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/shipping-code-designers\/","title":{"rendered":"Shipping code for designers, not just engineers"},"content":{"rendered":"<p class=\"opening_paragraph\">Great product teams are based around designers and engineers working closely together.<\/p>\n<p>We&#8217;ve discussed before why this <a href=\"https:\/\/www.intercom.com\/blog\/there-is-no-hand-off-product-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">side-by-side partnership is important<\/a>, but so is avoiding the curse of over-communication. There are many situations where designers can refine the product details themselves, without having to go to engineering for help.<\/p>\n<p>Let\u2019s imagine a scenario where a designer is doing a round of QA and notices that a button isn\u2019t positioned correctly on a page. This could play out something like this:<\/p>\n<ul>\n<li>the designer spots the issue, and provides some improved CSS<\/li>\n<li>the designer opens an issue and assigns it to the engineering team<\/li>\n<li>the task is undertaken by an engineer (perhaps days or weeks later)<\/li>\n<li>there is a short conversation to clarify the work<\/li>\n<li>the change is made<\/li>\n<li>a quick desk-QA happens before the code is okayed<\/li>\n<li>the change is shipped to production<\/li>\n<\/ul>\n<p>If you work on a product team, you\u2019ll agree this workflow makes no sense. Simple changes are dragged out across several days or weeks, pulling in multiple people at the expense of other work. (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Brooks's_law\">Brooks\u2019s Law<\/a> specifically calls-out the explosion in communication overhead as more people are added to a project as a reason for delay.) Surely there\u2019s a more efficient way to iterate on small changes? Thankfully, there is. Why shouldn&#8217;t designers ship code to production themselves?<\/p>\n<p>This has two main benefits:<\/p>\n<p>1. <strong>Designers<\/strong> feel like they\u2019re empowered to take ownership over their own work. In many product teams, designers have to rely on engineering to make progress. This keeps designers in a subservient role, and makes engineering a bottleneck that can limit the entire team\u2019s progress. It also means designers are never in full control of the final polish of their product \u2013 a less than ideal situation.<\/p>\n<p>2. <strong>Engineers<\/strong> retain focus, which makes them more productive. Most engineers know that <a href=\"https:\/\/www.intercom.com\/blog\/there-are-no-small-changes\/\" target=\"_blank\" rel=\"noopener noreferrer\">there are no small changes<\/a>. Even something as trivial as changing a button color requires a number of small interactions and context-shifts that add up to much more work than it looks on paper.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2017\/03\/Jason-Heeris-comic.png\" alt=\"Comic from Jason Heeris showing how even small changes involve many small interactions and context shifts which add up to a lot of work\" \/><br \/>\n<span style=\"font-size: small;\"><em><a href=\"http:\/\/heeris.id.au\/2013\/this-is-why-you-shouldnt-interrupt-a-programmer\/\">Copyright Jason Heeris<\/a>. Licensed under <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/2.5\/au\/\">Creative Commons<\/a>. <\/em><\/span><\/p>\n<p>In short, having designers ship code to production themselves can benefit the entire product team. This requires a bit of work upfront, but pays back many times over once you\u2019ve got the process nailed down. Here\u2019s how we did it.<\/p>\n<h2 id=\"a-simple-way-to-teach-designers-to-ship\">A simple way to teach designers to ship<\/h2>\n<p>Firstly, we don\u2019t expect designers to be familiar with the JavaScript framework we use, the way we code or the way we layout CSS. Not all changes require that depth of knowledge, so we try to give designers just enough of the skills they need to have impact.<\/p>\n<p>Secondly, we tried to remove the fear associated with shipping code to production. When we first spoke to designers about shipping it became clear they saw it as an arcane process exclusive to the engineering guild. Maybe they heard about how someone shipped a bug to production or maybe they had worked with engineers earlier in the careers who had warned them away from shipping. While it\u2019s true that some code changes are far riskier than others, there are many low-risk tasks that can be done safely with a little support.<\/p>\n<p>With both these principles in place, Julien, one of our product designers, organized a workshop for product designers to demystify the process of shipping code. We:<\/p>\n<ul>\n<li><strong>made sure everyone had a working development environment on their laptops<\/strong>. When everyone could test out changes in a controlled environment, they were less likely to be crippled by fear when it came time to push to production.<\/li>\n<li><strong>explained how our version control system works, and how code gets into our customers&#8217; hands<\/strong>. This gave designers some more context on what happens after code hits production, and how changes are tracked in case anything goes wrong.<\/li>\n<li><strong>explained what safety valves we have to protect us<\/strong>. Our infrastructure has been deliberately built to support failure (from engineers too ? ). This helped designers understand that everyone makes mistakes, and the damage limitation structures we have in place.<\/li>\n<\/ul>\n<p>The impact of the workshop was immediate:<\/p>\n<ul>\n<li>It created a shared vocabulary between engineering and design. When engineers talk about changes that need to be made and shipping fixes to customers, the design team are no longer left scratching their heads.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"small\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2017\/03\/Image-2017-03-10-at-3.29.17-p.m..png\" \/><\/p>\n<ul>\n<li>Everyone does code reviews. Designers now get hands-on when reviewing pull requests, requesting and reviewing screenshots\/gifs and sitting with engineers to desk-review implementations. They\u2019re now creating their own pull requests ?<\/li>\n<\/ul>\n<h2 id=\"so-what-are-designers-shipping\">So what are designers shipping?<\/h2>\n<p>There are a few rules of thumb we use to decide what designers should ship.<\/p>\n<ul>\n<li><strong>Design-focused.<\/strong> Updating copy or tweaking CSS and animations is a good example here. Rewriting JavaScript to change the actions of a button is probably not.<\/li>\n<li><strong>Simple or small.<\/strong> A large, complex PR laced with CSS changes could have knock-on effects that require a deeper understanding of the implementation. So keep it small and simple.<\/li>\n<li><strong>Fast.<\/strong> If the change itself can\u2019t be made quickly it\u2019s probably not worth doing. Remember, the goal here is to reduce the overall cost of the work for everyone involved. If it would be quicker to hand-off to an engineer and take the hit of context switching then that\u2019s always the right call.<\/li>\n<li><strong>Confident.<\/strong> This is the golden rule. If there\u2019s any doubt about how the code is implemented it\u2019s not worth attempting. Changing the value of a CSS block is probably OK, introducing new classes might not be.<\/li>\n<\/ul>\n<p>Let\u2019s look at a nice example that Julien shipped recently.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2017\/03\/final.png\" \/><\/p>\n<p>He spotted an issue with the line height of buttons in our messenger, opened an issue, it was reviewed by an engineer on the team, and he made the change himself. It was all done in less time than writing instructions out for someone else to do it.<\/p>\n<p><img decoding=\"async\" class=\"small\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2017\/03\/Screen-Shot-2017-03-09-at-17.19.32.png\" \/><\/p>\n<p><span style=\"font-size: small;\"><em>What could have been a change that dragged out over multiple days was fixed by a designer in less than one day.<\/em><\/span><\/p>\n<h2 id=\"from-zero-to-shipping-to-production\">From zero to shipping to production<\/h2>\n<p>If you work in a product team that ships multiple times a day, there are great opportunities to empower designers to ship themselves. It lets engineers focus on high-impact, focused work, while empowering designers to sweat the finer details of the product. We\u2019re not advocating that every designer needs to become a rock star overnight. But if you work in a busy product team, it\u2019s worth asking yourself what could be unlocked if everyone was empowered to ship?<\/p>\n<p class=\"inline-cta-quote\"><a href=\"https:\/\/www.intercom.com\/blog\/careers\/engineering?utm_medium=ii-blog&amp;utm_source=recruitment-cta&amp;utm_campaign=20170317Shipping&amp;utm_content=text-footer\" target=\"_blank\" rel=\"noopener noreferrer\">If you&#8217;re interested in joining the R&amp;D team to help build Intercom, check out our current openings here.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great product teams are based around designers and engineers working closely together. We&#8217;ve discussed before why this side-by-side partnership is important, but so is avoiding the curse of over-communication. There are many situations where designers can&hellip;<\/p>\n","protected":false},"author":230,"featured_media":12074,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[5],"tags":[],"coauthors":[505],"class_list":["post-12069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-and-design"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping code for designers, not just engineers - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"If you work in a busy product team, it\u2019s worth asking yourself what could be unlocked if everyone was empowered to ship? There are great opportunities to empower designers to ship themselves. 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It lets engineers focus on high-impact, focused work, while empowering designers to sweat the finer details of the product.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/shipping-code-designers\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-13T16:45:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T11:59:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2017\/03\/Teaching_Designers_To_Shipp_Logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1968\" \/>\n\t<meta property=\"og:image:height\" content=\"932\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lorcan Coyle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@lorcancoyle\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lorcan Coyle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/\"},\"author\":{\"name\":\"Lorcan Coyle\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/5f7bed816602b9416fe85341687dfd71\"},\"headline\":\"Shipping code for designers, not just engineers\",\"datePublished\":\"2017-03-13T16:45:14+00:00\",\"dateModified\":\"2020-07-30T11:59:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/\"},\"wordCount\":1119,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2017\\\/03\\\/Teaching_Designers_To_Shipp_Logo.jpg\",\"articleSection\":[\"Product &amp; Design\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/\",\"name\":\"Shipping code for designers, not just engineers - The Intercom Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/shipping-code-designers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2017\\\/03\\\/Teaching_Designers_To_Shipp_Logo.jpg\",\"datePublished\":\"2017-03-13T16:45:14+00:00\",\"dateModified\":\"2020-07-30T11:59:07+00:00\",\"description\":\"If you work in a busy product team, it\u2019s worth asking yourself what could be unlocked if everyone was empowered to ship? 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