Here\u2019s something I bet you experienced this week at work, probably most weeks at work: the feeling that things are kind of a mess.<\/p>\n
You look at other companies, and they seem to have it all figured out. From the outside, maybe it looks like you do too. Your marketing site hopefully makes you look good. Your blog presents your people as sharp, witty and insightful. Maybe you even write books about how it\u2019s done<\/a>.<\/p>\n But when you pull the curtain back, how we create these things is almost always a mess. We frequently forget this. But actually, this mess is necessary, and it\u2019s possible to adapt to messiness and use it to improve the products you build.<\/p>\n This post started life as a talk on the 2016 Inside Intercom World Tour. Interested in seeing us on stage this year? Tickets for the 2017 tour are on sale now<\/a>. <\/em><\/p>\n At Intercom, we struggled with this when working on a major update to our Messenger<\/a>. The Messenger is the part of our product that sits on our customers\u2019 sites and apps. It\u2019s how they communicate with their<\/em> customers.<\/p>\n One of the things we were working on was the below animation. It’s a simple, scroll-to-reveal animation that works across web, iOS, Android.<\/p>\nMess in the Messenger<\/h2>\n