{"id":12947,"date":"2017-06-27T06:58:40","date_gmt":"2017-06-27T05:58:40","guid":{"rendered":"http:\/\/blog.intercom.com\/?p=12947"},"modified":"2020-07-30T12:57:55","modified_gmt":"2020-07-30T11:57:55","slug":"announcing-fourth-office-london","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/announcing-fourth-office-london\/","title":{"rendered":"Announcing our fourth office &#8211; London"},"content":{"rendered":"<p class=\"opening_paragraph\">Intercom is growing at a <a href=\"https:\/\/www.intercom.com\/blog\/vanity-metrics-the-future-and-100000-thank-yous\/\" target=\"_blank\" rel=\"noopener noreferrer\">phenomenal rate<\/a>. We\u2019re on a mission to make internet business personal, to disrupt the clunky, frustrating, inhuman ways businesses talk to their customers.<\/p>\n<p>Until now, all our product has been designed and engineered in Dublin, but to keep pace with our ambition and the opportunity ahead of us, we\u2019re expanding our R&amp;D to London. We are hiring immediately for <a href=\"https:\/\/boards.greenhouse.io\/intercom\/jobs\/707039#.WU0ZIBPyvMU\" target=\"_blank\" rel=\"noopener noreferrer\">engineering managers<\/a>, <a href=\"https:\/\/boards.greenhouse.io\/intercom\/jobs\/707051#.WU0wcRPyvMU\" target=\"_blank\" rel=\"noopener noreferrer\">product engineers<\/a>, and <a href=\"https:\/\/boards.greenhouse.io\/intercom\/jobs\/723288#.WU0wiRPyvMU\" target=\"_blank\" rel=\"noopener noreferrer\">product designers<\/a> who will join an initial landing team that will bootstrap this new office. When it opens this autumn it will be the fourth Intercom office globally, alongside Dublin, San Francisco and Chicago.<\/p>\n<p>The decision to choose London was easy.<\/p>\n<ol>\n<li>It puts us close to our customers. London holds our largest concentration of customers in Europe, and the second largest overall globally.<\/li>\n<li>There\u2019s a rich pool of talented people in London, or people who are excited to relocate there. In contrast to Dublin, big companies like Amazon, Facebook and Google have firmly established their London offices as places where first class product development takes place. And like Dublin, there\u2019s a growing pool of promising and growing startups, a breeding ground for talented product and technology builders we want to work with.<\/li>\n<li>London is close to Dublin. We share the same timezone, the same language, a similar culture, all within an easy plane ride. This means our product teams can stay connected, in stark contrast to where many companies often end up, with European R&amp;D offices as satellites to headquarters in distant time zones. If you\u2019ve ever been stuck on a conference call at 11:30 at night you\u2019ll know what I\u2019m talking about ?<\/li>\n<\/ol>\n<p>Similar to how Intercom R&amp;D started in Dublin (owning what was then our single product and growing rapidly from there) our London office will start by owning one of our products with the aim of similar growth over the years ahead. Our new office will be based around our youngest, fastest growing product,\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/customer-support-software\/knowledge-base\">Articles<\/a>. Articles is our <a href=\"https:\/\/www.intercom.com\/blog\/customer-support-software\/knowledge-base\" target=\"_blank\" rel=\"noopener noreferrer\">knowledge base<\/a> product, on a mission to <a href=\"https:\/\/www.intercom.com\/blog\/educate-scale-customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">rethink self-service customer support<\/a>. It\u2019s very tightly integrated into our <a href=\"https:\/\/www.intercom.com\/blog\/messenger\" target=\"_blank\" rel=\"noopener noreferrer\">Messenger<\/a> and <a href=\"https:\/\/www.intercom.com\/blog\/inbox\" target=\"_blank\" rel=\"noopener noreferrer\">Respond<\/a> products, and we\u2019ve started using Machine Learning to automatically provide people with the help they need.<\/p>\n<p>This is a rare, unique, and wonderful opportunity to put your own mark on a company with a very strong approach to building product. You\u2019ll be part of shaping the early success of that office and the products they own, and will be perfectly placed to grab onto further opportunities for growth and impact. Like most things at Intercom, it will <a href=\"https:\/\/www.intercom.com\/blog\/start-with-a-cupcake\/\" target=\"_blank\" rel=\"noopener noreferrer\">start small<\/a>, but we fully expect the London office will take on bigger and different roles as it grows.<\/p>\n<p>We are hiring immediately for <a href=\"https:\/\/boards.greenhouse.io\/intercom\/jobs\/707039#.WU0ZIBPyvMU\">engineering managers<\/a>, <a href=\"https:\/\/boards.greenhouse.io\/intercom\/jobs\/707051#.WU0wcRPyvMU\">product engineers<\/a>\u00a0and <a href=\"https:\/\/boards.greenhouse.io\/intercom\/jobs\/723288#.WU0wiRPyvMU\">product designers<\/a>. <a href=\"mailto:darragh+london@intercom.com?Subject=Intercom%20London%20R%26D%20Office\">Get in touch<\/a> \u2013 we\u2019d love to hear from you. ?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intercom is growing at a phenomenal rate. We\u2019re on a mission to make internet business personal, to disrupt the clunky, frustrating, inhuman ways businesses talk to their customers. Until now, all our product has been designed&hellip;<\/p>\n","protected":false},"author":7,"featured_media":12948,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[549,548,161],"coauthors":[370],"class_list":["post-12947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-london","tag-office","tag-product-development"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Announcing our fourth office - London - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Until now, all our product has been designed and engineered in Dublin, but to keep pace with our ambition and the opportunity ahead of us, we\u2019re expanding our R&amp;D to London.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/announcing-fourth-office-london\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Announcing our fourth office - London\" \/>\n<meta property=\"og:description\" content=\"Until now, all our product has been designed and engineered in Dublin, but to keep pace with our ambition and the opportunity ahead of us, we\u2019re expanding our R&amp;D to London.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/announcing-fourth-office-london\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2017-06-27T05:58:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T11:57:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2017\/06\/London_Office_Logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1968\" \/>\n\t<meta property=\"og:image:height\" content=\"932\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Darragh Curran\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@darraghcurran\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Darragh Curran\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/announcing-fourth-office-london\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/announcing-fourth-office-london\\\/\"},\"author\":{\"name\":\"Darragh Curran\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/1ee208efd015c8bf1e71d4c093312455\"},\"headline\":\"Announcing our fourth office &#8211; 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