{"id":14185,"date":"2018-01-02T16:31:21","date_gmt":"2018-01-02T16:31:21","guid":{"rendered":"http:\/\/blog.intercom.com\/?p=14185"},"modified":"2020-07-30T12:57:06","modified_gmt":"2020-07-30T11:57:06","slug":"pride-over-process","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/pride-over-process\/","title":{"rendered":"Take pride in your work and the process will follow"},"content":{"rendered":"<p class=\"opening_paragraph\">Process is important for any startup. But process is a means to an end. It\u2019s never the end product.<\/p>\n<p>I see lots of talented people get bogged down \u201crunning a process\u201d and struggling to prioritize and drive what\u2019s really important for their teams. They often lose sight of what really matters, which is Delivering Great Things, As Fast As Is Humanly Possible\u2122.<\/p>\n<p>As managers we put processes and mechanisms in place to enable our teams to do well. But processes alone won\u2019t guarantee success. And too much of it, or too much tweaking of it, can make it hard to remain focused on what really matters.<\/p>\n<p>Great people, with great attitudes, working hard, with urgency and pride in their hearts, guided by &#8220;just enough&#8221; process will deliver great results.<\/p>\n<h2 id=\"time-is-precious-spend-it-where-it-matters\">Time is precious &#8211; spend it where it matters<\/h2>\n<p>Life is short and opportunities are fleeting. Companies go bust, great teams break up, economic forces change, your own personal circumstances change. Seriously, time is short, don\u2019t waste it on unnecessary process. So if you love what you do, make it your life\u2019s work. Ask yourself, if this is my life\u2019s work, am I proud to say that the work I\u2019m doing now will be my legacy?<\/p>\n<p class=\"quote\">If it all ended today, would you be proud of the last few weeks?<\/p>\n<p>If you look back over the last week or two week sprint, think about how you worked, how you hustled, how you learned, how you taught and helped, how you cared and reflect on what you actually achieved. If it all ended today, would you be proud of the last few weeks and hang your career hat on your accomplishments and trajectory?<\/p>\n<p>Then ask yourself the same things but this time about your team. Hopefully, you\u2019re really happy with the answers. I\u2019m pretty happy with mine to be honest. I\u2019m standing tall today.<\/p>\n<p>But if you\u2019re not, why not? What are you going to do about it? What is your team going to do about it? When are you going to start building your legacy, your life\u2019s work, and working and achieving in a way that you\u2019re really proud of? Work that you will be proud to tell your kids and grandkids about, back in the \u201cgood old days\u201d before robots took all our jobs. Who\u2019s going to pull you up and get you into this mindset? Wouldn\u2019t it feel better to be able to say you did it yourself? Yes. Yes it would.<\/p>\n<h2 id=\"changing-your-mindset\">Changing your mindset<\/h2>\n<p>Stepping down from the soapbox for a second, I&#8217;ll share some simple ways you can get started with this mindset.<\/p>\n<p>Firstly, just care about doing a great job. Be open, humble, take personal responsibility for your behaviors and actions and commit to work with people who want to work with you.<\/p>\n<p>If you\u2019re a manager, here are a few more tips\u2026<\/p>\n<ul>\n<li>Make sure your team has a meaningful mission, vision, goals and metrics for success. It\u2019s really hard for people to do great things if you haven\u2019t provided them with an inspiring outline of what that looks like.<\/li>\n<li>Whatever process you use to \u201cget stuff done\u201d (Scrum, Kanban, Scrumban, Agifall, whatever Frankenstein process the hipsters think they\u2019ve reinvented recently), it probably has some form of a retro and planning meeting. In this meeting, start it with pride. Ask your team: \u201cOf the things we committed to deliver in the last sprint\/cycle, which of them are we proud to demo to customers?\u201d Evoke the pride, and use as a tool to inspire, recognize, reward, shame, set the bar. Yes, it\u2019s okay to be ashamed and disappointed in each other sometimes. When the bar is high, it&#8217;s natural. If you\u2019re doing it right, the highs will be way more frequent than the lows.<\/li>\n<li>Then talk about what else you got done. Did you meet your commitments? Did you hustle? Did you re-scope? Did you really understand what you were doing and what great looked like? Did you care enough? Did you help each other enough? Did you fight for the outcome and each other? Does it hurt if you missed it? Is your pride wounded?<\/li>\n<li>After holding each other accountable to doing great work, take a breath and reset. <a href=\"https:\/\/www.sec.gov\/Archives\/edgar\/data\/1018724\/000119312517120198\/d373368dex991.htm\">Remember today is day 1, not day 2<\/a>. You get another chance to be your best next week. Now plan for what comes next. As a team, decide upfront what in particular you want to be \u201cproud\u201d of next time you sit down to do this. Take specific \u201cpride\u201d goals\/tasks\/items\/outcomes\/whatever. Pride doesn\u2019t happen by accident. Plan for it, be deliberate.<\/li>\n<\/ul>\n<p>I\u2019ve got dozens more tips like this. <a href=\"mailto:rich@intercom.com\">Please drop me an email<\/a> if you want to hear them. Better yet, if you live in Ireland, or are open to moving here, why not come work with me\u200a\u2013\u200a<a href=\"https:\/\/www.intercom.com\/blog\/careers\/engineering?utm_medium=ii-blog&amp;utm_source=recruitment-cta&amp;utm_campaign=20180102Pride&amp;utm_content=in-line\">we\u2019re hiring<\/a>.<\/p>\n<p>If you do decide to come work for me, I\u2019ll send you all my favorite books (one of our engineering managers <a href=\"https:\/\/www.linkedin.com\/in\/una-kehoe-28811425\/\">Una<\/a> will confirm this is true ? ) and we\u2019ll talk through them and learn lessons together.<\/p>\n<p>P.S. These are my favorite books.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Radical-Candor-Kick-Ass-Without-Humanity\/dp\/1250103509\">Radical Candor by Kim Scott<\/a>. A wonderful guide to building authentic, open, trusting relationships with the people you work with, as well as great advice and frameworks on how to encourage, receive and give feedback.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Crucial-Conversations-Talking-Stakes-Second\/dp\/0071771328\/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1510744637&amp;sr=1-1&amp;keywords=crucial+conversations\">Crucial Conversations by Kerry Patterson<\/a>. Another awesome book on how to give good feedback.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Advantage-Organizational-Health-Everything-Business\/dp\/0470941529\/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1510744769&amp;sr=1-1&amp;keywords=the+advantage+by+patrick+lencioni\">The Advantage by Patrick Lencioni<\/a>. A deep description of what &#8220;Organisational Health&#8221; looks like, why it matters and some principles for how to create and sustain it.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Lean-Women-Work-Will-Lead\/dp\/0385349947\/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1510744789&amp;sr=1-1&amp;keywords=lean+in&amp;dpID=41luF9kOo6L&amp;preST=_SY291_BO1,204,203,200_QL40_&amp;dpSrc=srch\">Lean In by Sheryl Sandberg<\/a>.\u200aA great book which helped me understand potential unconscious biases.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Coaching-Habit-Less-Change-Forever\/dp\/0978440749\/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1510744976&amp;sr=1-1&amp;keywords=the+coaching+habit\">The Coaching Habit by Michael Bungay Stanier<\/a>. Will help you understand what it means to coach. Coaching is a great tool to enable growth in yourself and the person you are coaching with the least risk of coming off as a \u201cmicro-manager\u201d.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Alliance-Managing-Talent-Networked-Age\/dp\/1625275773\/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1510745021&amp;sr=1-1&amp;keywords=the+alliance\">The Alliance by Reid Hoffman<\/a>. Insightful thoughts and tools on how to think about career development for yourself and for the people who depend on you for it.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Winners-They-Succeed-Alastair-Campbell\/dp\/1681772353\/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1510745125&amp;sr=1-1&amp;keywords=winners+and+how+they+succeed+alastair+campbell&amp;dpID=513DeQ2vQzL&amp;preST=_SY344_BO1,204,203,200_QL70_&amp;dpSrc=srch\">Winners: And How They Succeed by Alastair Campbell<\/a>. Love him or loathe him, this book contains great insights gleaned from world leaders in sport, politics and business that can be used to augment your thinking on how to build a great team and achieve great things.<\/p>\n<p><a href=\"https:\/\/www.amazon.com\/Happiness-Advantage-Principles-Success-Performance\/dp\/0753539470\/ref=sr_1_1?s=books&amp;ie=UTF8&amp;qid=1510745240&amp;sr=1-1&amp;keywords=the+happiness+advantage&amp;dpID=41g4uexkAfL&amp;preST=_SY291_BO1,204,203,200_QL40_&amp;dpSrc=srch\">The Happiness Advantage by Sean Actor<\/a>. To be successful, first focus on being happy. This book makes a compelling argument for this principle and gives you thoughtful ideas and advice on how to do it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Process is important for any startup. But process is a means to an end. It\u2019s never the end product. I see lots of talented people get bogged down \u201crunning a process\u201d and struggling to prioritize and&hellip;<\/p>\n","protected":false},"author":137,"featured_media":14186,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[12898],"tags":[115,335,628,146],"coauthors":[400],"class_list":["post-14185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-engineering","tag-company-culture","tag-engineering","tag-process","tag-recruitment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Take pride in your work and the process will follow - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Process is important for any startup. But process is a means to an end. It\u2019s never the end product.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/pride-over-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Take pride in your work and the process will follow\" \/>\n<meta property=\"og:description\" content=\"Process is important for any startup. But process is a means to an end. It\u2019s never the end product.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/pride-over-process\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-02T16:31:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T11:57:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2018\/01\/ValueOfFree_hero.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1968\" \/>\n\t<meta property=\"og:image:height\" content=\"932\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rich Archbold\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@rich_archbold\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rich Archbold\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/\"},\"author\":{\"name\":\"Rich Archbold\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/cace84ad7367ad04fea8497c1d827eb2\"},\"headline\":\"Take pride in your work and the process will follow\",\"datePublished\":\"2018-01-02T16:31:21+00:00\",\"dateModified\":\"2020-07-30T11:57:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/\"},\"wordCount\":1128,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/ValueOfFree_hero.jpg\",\"keywords\":[\"company culture\",\"Engineering\",\"process\",\"recruitment\"],\"articleSection\":[\"Engineering\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/\",\"name\":\"Take pride in your work and the process will follow - The Intercom Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/pride-over-process\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/ValueOfFree_hero.jpg\",\"datePublished\":\"2018-01-02T16:31:21+00:00\",\"dateModified\":\"2020-07-30T11:57:06+00:00\",\"description\":\"Process is important for any startup. 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