{"id":16312,"date":"2018-07-31T16:01:11","date_gmt":"2018-07-31T15:01:11","guid":{"rendered":"https:\/\/intercom.com\/blog\/?p=16312"},"modified":"2021-08-06T14:28:45","modified_gmt":"2021-08-06T13:28:45","slug":"meet-the-intercom-app-store","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/meet-the-intercom-app-store\/","title":{"rendered":"Meet the Intercom App Store: Helping customers and partners grow"},"content":{"rendered":"

It\u2019s rare that one product manages to solve all of your needs or the needs of your customers \u2013 no matter how extensive or well designed it is. We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal.<\/p>\n

At Intercom, we believe that tools should be adaptable<\/a> to your needs and not the other way around. That\u2019s why, today, we are excited to make several announcements for our partners, developers and above all, our customers.<\/p>\n

First off, we\u2019re launching the publicly available Intercom App Store<\/a>, already stocked with over 100 apps to help everyone get more done with Intercom.<\/p>\n

Say hello to the Intercom App Store<\/h2>\n

The Intercom App Store<\/a> is where you can learn about and install apps that make you and your customers more productive and grow more quickly. Until now, our app store has lived behind closed doors within the Intercom product dashboard. From today, we\u2019re opening the app store up to the public.<\/p>\n

Anyone can now browse and search the full catalogue of apps to discover how Intercom can work seamlessly with the tools they already use. If you\u2019re unsure of how apps could work for you, we’ll be hosting a webinar<\/a> with Coda on August 21st to share how Intercom apps can speed up your workflows and let you do more in the Messenger.<\/p>\n

\"Intercom<\/p>\n

New Developer Tools and Workspaces<\/h2>\n

We\u2019re also releasing a significant set of improvements and new capabilities for the Intercom developer platform aimed at empowering our partners and developers to build more rich and powerful apps on top of Intercom, ready to be used by 25,000+ Intercom customers.<\/p>\n

As we\u2019ve said before, we believe that tools should be adaptable. The new app store and these improved tools represent a significant leap forward for how partners and developers are able to build, test and launch apps \u2013 both privately for their own teams and publicly on the Intercom App Store.<\/p>\n

It\u2019s now simpler and faster than ever to build an app. Whether you\u2019re writing a simple REST API script to import data or building a more sophisticated app destined to function inside our new Messenger<\/a>, these new developer tools have everything you\u2019ll need to get up and running fast.<\/p>\n

\"Intercom<\/p>\n

As well as a simple dashboard for managing your apps, you can now get a free developer workspace to build and test your apps in a safe environment.<\/p>\n

Additionally, we\u2019ve revamped our documentation and guides to help developers who are new to the platform get up and running as quickly as possible.<\/p>\n

Build your own apps for the Intercom Messenger<\/h2>\n

Nearly three months ago we launched the early access for our brand new Messenger Framework that allows you to build apps for the Intercom Messenger – making it the first business messenger with an open platform. Since that announcement, almost 1,000 companies have signed up for the beta and are actively planning and building apps, with dozens already launched on the Intercom App Store.<\/p>\n

For example, Coda\u2019s newly launched app<\/a> allows you to proactively solicit feedback and customer feature requests seamlessly right from the Messenger.<\/p>\n

That feedback then goes straight to a user feedback doc in Coda, so you can analyze and action it \u2013 and then send custom responses to the users who requested an update. The net effect is faster shipping with vastly improved customer intelligence<\/a> and communication.<\/p>\n

\"Coda<\/p>\n

It\u2019s incredibly exciting to feel such early momentum with great partners like Coda<\/a>, Typeform<\/a>, Wootric<\/a> and more than 100 others in the app store.<\/p>\n

Over the past three months, we\u2019ve been hard at work making many improvements to the Messenger Framework and extending the surfaces where apps can be used, like outbound messages<\/a> and on mobile<\/a>.<\/p>\n

It\u2019s now time for us to let the framework out of beta and into the wild, so anyone can build an app for the Messenger \u2013 whether you\u2019re building workflows exclusively for your own team to use or you want to build an app that will be listed in the Intercom App Store.<\/p>\n

To learn more about building an app for Messenger, check out our docs<\/a>. We\u2019re looking forward to seeing what you come up with!<\/p>\n

We\u2019re just getting started<\/h2>\n

This is the start of many more changes we have planned to make Intercom more extensible and ultimately more powerful. These new tools and frameworks offer a strong starting point for our customers and partners to customize Intercom to their own use cases and needs and we\u2019ve got so much more coming that we can\u2019t wait to share with you.<\/p>\n

In the meantime, we would love to hear more from you about what you\u2019re building, what platform features would make the process even easier or any suggestions for apps you want to see. You can join the conversation in our developer forum<\/a>.<\/p>\n

\n\n","protected":false},"excerpt":{"rendered":"

It\u2019s rare that one product manages to solve all of your needs or the needs of your customers \u2013 no matter how extensive or well designed it is. We all use a plethora of tools to…<\/p>\n","protected":false},"author":8,"featured_media":16382,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[],"coauthors":[409],"class_list":["post-16312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nThe Intercom App Store: Helping Customers And Partners Grow<\/title>\n<meta name=\"description\" content=\"At Intercom, we believe that tools should adapt to your needs and not the other way around. That\u2019s why we are excited to make several announcements for our partners, developers and above all, our customers. 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