While a personalized approach is key to delivering engaging and positive customer experiences, it can be challenging to maintain the personal touch at scale. At Intercom, we know it\u2019s important to find the right balance and we\u2019re working hard to help our customers do just that.<\/p>\n
In the past month, we have released seven new features to help you deliver more personal experiences at scale through both intelligent automation and a data-driven understanding of your customers.<\/p>\n
Automation has been an important theme for us recently. We held The Next Chapter<\/a> keynote in San Francisco to share our exciting news about the future of Intercom. We unveiled Resolution Bot<\/a> (formerly Answer Bot), our intelligent chatbot powered by Operator that automates answers to your most common questions, as well as Video Bots which combine the personality of video with automation to maximize engagement.<\/p>\n “A personalized approach is key to delivering engaging and positive customer experiences.”<\/p><\/blockquote>\n We also released new features and apps to help you understand even more about your visitors and customers are doing on your website, in your app, or on your Messenger so you can glean more insights and be more data-driven and targeted.<\/p>\n Read on to learn more about these and other features that help you deliver more personal experiences at scale:<\/p>\n1. Deliver instant resolutions for happier customers with Resolution Bot<\/a><\/h3>\n