It has been a year of extraordinary growth at Intercom.<\/p>\n
Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small \u2013 from an entirely reimagined Messenger<\/a> to a thriving Intercom App Store<\/a> to next generation chatbots, Custom Bots<\/a> and Answer Bot<\/a>. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office<\/a> in Sydney.<\/p>\n Here at Inside Intercom, we did a lot of growing too \u2013 adding new<\/a> editors<\/a> in Dublin and San Francisco, saying farewell to others<\/a>, and entirely redesigning<\/a> this publication right here, creating a brand new platform for our range of content. We invested in more social<\/a> and video<\/a> content as well to connect with more of you.<\/p>\n “The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences”<\/p><\/blockquote>\n The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences as we continue on that journey.<\/p>\n We hope you have enjoyed the material we have published this year and have found it enriching and informative. What can we do different and better in the year ahead? If you have a few minutes, we\u2019d really appreciate it if you could give us some feedback by opening the Intercom Messenger<\/a> in the bottom right hand corner.<\/p>\n Here is our collection of the Inside Intercom highlights from 2018.<\/p>\n Significant digits: 240 blog posts, 18 videos<\/em><\/p><\/blockquote>\nThe best of the blog<\/h2>\n
On Growth<\/h3>\n
The Next Chapter of Intercom<\/a><\/h4>\n