{"id":19657,"date":"2019-02-27T18:25:10","date_gmt":"2019-02-27T18:25:10","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=19657"},"modified":"2020-07-30T12:54:43","modified_gmt":"2020-07-30T11:54:43","slug":"what-we-shipped-5-features-to-boost-productivity","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/","title":{"rendered":"What we shipped: 5 features to boost productivity"},"content":{"rendered":"<p>Raise your hand if you started this year with a productivity resolution. How are you tracking against it now? If you\u2019re like most people, that resolution may be slipping further out of sight. The majority of New Year\u2019s resolutions fail by February, so the odds are stacked against you.<\/p>\n<p>If your goal is to be more productive, the best place to start is by having the right tools. Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done. Whether you work on sales, marketing or support, here are five new features and updates to help increase your output with Intercom.<\/p>\n<h3><a href=\"https:\/\/www.intercom.com\/blog\/changes\" target=\"_blank\" rel=\"noopener noreferrer\">Convert more target accounts into opportunities by sending them personalized messages on your website \ud83e\udd1d<\/a><\/h3>\n<p>The new\u00a0<a href=\"https:\/\/app.intercom.io\/a\/apps\/_\/accounts\" target=\"_blank\" rel=\"noopener noreferrer\">Accounts view<\/a>\u00a0helps you organize and manage target accounts and their owners in Intercom. When used with the\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/app-store\/apps\/clearbit?utm_medium=co-marketing&amp;utm_source=external-website&amp;utm_campaign=clearbit-comarketing\">Clearbit Reveal app<\/a>, you can send personalized messages to target accounts as soon as they visit your website and route responses directly to their account owners.<\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/accounts-view-intercom\/\" rel=\"attachment wp-att-19659\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19659\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png\" alt=\"Intercom Accounts View \" width=\"1850\" height=\"1264\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png 1850w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom--300x205.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom--768x525.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom--700x478.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom--600x410.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom--1400x957.png 1400w\" sizes=\"auto, (max-width: 1850px) 100vw, 1850px\" \/><\/a><\/p>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>To send a message to target accounts when they&#8217;re on your website, use the following rule: when Clearbit detects the domain of a visitor based on their IP and it matches the domain of a target account, the message will send.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\">\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>You can also create new target accounts manually, or import them using our\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/app-store\/?app_package_code=salesforce-by-intercom\">Salesforce app<\/a>.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\">\n<div class=\"conversation__text twk__changes__body js-conversation\">\n<div class=\"intercom-interblocks\">\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>To get started, head to your\u00a0<a href=\"https:\/\/app.intercom.io\/a\/apps\/_\/accounts\">Accounts list<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/help\/capture-and-convert-leads\/capture-high-value-prospects\/send-personalized-messages-to-target-accounts-on-your-site\">check out this doc<\/a>\u00a0to learn more about <a href=\"https:\/\/www.intercom.com\/blog\/account-based-marketing\" target=\"_blank\" rel=\"noopener noreferrer\">account-based marketing<\/a> and sales with Intercom.<\/p>\n<h3><a href=\"https:\/\/www.intercom.com\/blog\/changes\" target=\"_blank\" rel=\"noopener noreferrer\">Book more sales meetings faster with the Outlook Calendar app \ud83d\udcc6\ufe0f<\/a><\/h3>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>Sales meetings are a critical step in your funnel, but scheduling them takes time and adds friction to your sales cycle. The Outlook Calendar app makes it easier than ever for leads and customers to book meetings into your Outlook calendar, right from the Messenger.<\/p>\n<div class=\"oembed-wrapper oembed--wistiainc\"><iframe loading=\"lazy\" title=\"Outlook app video\" src=\"https:\/\/fast.wistia.net\/embed\/iframe\/1vw3ryf0xz?dnt=1\" allow=\"autoplay; fullscreen\" allowtransparency=\"true\" frameborder=\"0\" scrolling=\"no\" class=\"wistia_embed\" name=\"wistia_embed\" msallowfullscreen width=\"500\" height=\"281\"><\/iframe><script src=\"https:\/\/fast.wistia.net\/assets\/external\/E-v1.js\" async><\/script><\/div>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>Share the app in a chat conversation, or send it automatically to your best leads via chatbots. Plus, add your calendar to your Intercom profile, your email signature or anywhere you wish \u2013 \u00a0with your personalized, customizable public calendar link. Eliminate the back-and-forth, so you can focus on selling, not scheduling.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<div class=\"conversation__text twk__changes__body js-conversation\">\n<div class=\"intercom-interblocks\">\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p><a href=\"https:\/\/www.intercom.com\/blog\/app-store\/?app_package_code=outlook-calendar-meetings&amp;search=outlook%20calendar\">Install the app<\/a>\u00a0from the Intercom App Store, or\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/help\/apps-in-intercom\/messenger-apps\/outlook-calendar-app-book-meetings-with-your-leads\">see our docs<\/a>\u00a0to learn more.<\/p>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<h3><a href=\"https:\/\/www.intercom.com\/blog\/changes\" target=\"_blank\" rel=\"noopener noreferrer\">Hit your service targets \u2014 every time \u2014 with new SLA rules \ud83c\udfaf<\/a><\/h3>\n<\/div>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>SLA (service-level agreements) rules let you consistently provide specific types of customers with the support they expect. With SLA rules, you can seamlessly prioritize, reply to and track the conversations that matter most to your business. Key benefits include:<\/p>\n<\/div>\n<div class=\"intercom-interblocks-unordered-list\">\n<ul>\n<li><b>Manage internal or external SLAs:<\/b>\u00a0Effortlessly monitor and report on different SLA targets for different customers, like first response time and next response time.<\/li>\n<li><b>Prevent SLA breaches: <\/b>Get a real-time view of what conversations need to be replied to and when \u2013<b>\u00a0<\/b>without leaving your Inbox.<\/li>\n<li><b>Adjusts to when you work:<\/b>\u00a0This new feature seamlessly integrates with your support team\u2019s office hours, so you always know exactly when you need to reply.<\/li>\n<li><b>Optimize service delivery:<\/b>\u00a0See if performance goals are met and identify opportunities to improve workflows based on missed targets with SLA reports.<\/li>\n<\/ul>\n<\/div>\n<div class=\"conversation__text twk__changes__body js-conversation\">\n<div class=\"intercom-interblocks\">\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p><a href=\"https:\/\/intercomrades.intercom.com\/a\/apps\/_\/inbox\/automation\/sla\">SLA rules<\/a>\u00a0are available now for Inbox Premium customers. To learn more about the feature,\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/help\/support-and-retain-customers\/respond-to-issues-quicker\/hit-your-response-time-targets-with-sla-rules\">go here<\/a>.<\/p>\n<h3><a href=\"https:\/\/www.intercom.com\/blog\/changes\">Increase your team&#8217;s efficiency by auto-closing incomplete Custom Bot conversations \ud83e\udd16<\/a><b><br \/>\n<\/b><\/h3>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>Now it&#8217;s easier to see conversations that need a reply by auto closing conversations started by <a href=\"https:\/\/www.intercom.com\/blog\/customizable-bots\" target=\"_blank\" rel=\"noopener noreferrer\">Custom Bots<\/a> where the customer never replied.\u00a0This cleans up your inbox, allowing your team to work faster and focus on valuable conversations only.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\"><a href=\"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/conversation-auto-close-intercom\/\" rel=\"attachment wp-att-19664\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19664\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Conversation-Auto-Close-Intercom.png\" alt=\"Intercom auto=close conversations\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Conversation-Auto-Close-Intercom.png 2560w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Conversation-Auto-Close-Intercom-300x169.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Conversation-Auto-Close-Intercom-768x432.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Conversation-Auto-Close-Intercom-700x394.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Conversation-Auto-Close-Intercom-600x338.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Conversation-Auto-Close-Intercom-1400x788.png 1400w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a><\/div>\n<div>\n<div class=\"conversation__text twk__changes__body js-conversation\">\n<div class=\"intercom-interblocks\">\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>By default this setting will be turned on, but you can turn it off in\u00a0<a href=\"https:\/\/app.intercom.io\/a\/apps\/_\/operator\/settings\">Operator Settings<\/a>.<\/p>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<h3><a href=\"https:\/\/www.intercom.com\/blog\/changes\"><b>Make it easier for customers to find answers with improved Articles search \ud83d\udd0d<\/b><\/a><\/h3>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p>When customers search your help center, they will see more accurate results because our algorithm now matches entire search phrases \u2014 rather than just individual terms \u2014 and accounts for keywords in the article heading.<\/p>\n<p>In addition, your customers will be able to quickly determine which article is most helpful, as each result listed includes a preview of the content with the search term highlighted.<\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/article-search-2\/\" rel=\"attachment wp-att-19665\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19665\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Article-Search.png\" alt=\"Intercom Article Search\" width=\"1840\" height=\"1462\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Article-Search.png 1840w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Article-Search-300x238.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Article-Search-768x610.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Article-Search-700x556.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Article-Search-600x477.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Article-Search-1400x1112.png 1400w\" sizes=\"auto, (max-width: 1840px) 100vw, 1840px\" \/><\/a><\/p>\n<h2 id=\"and-here-are-some-of-our-favorite-apps-other-people-have-been-building-on-intercom\"><strong>And here are some of our favorite apps other people have been building on Intercom:<\/strong><\/h2>\n<h3>Jira Cloud<\/h3>\n<p><i><span style=\"font-weight: 400;\">Seamlessly create, link and comment on Jira issues from Intercom.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Increase your productivity and avoid context switching by connecting Intercom and Jira Cloud. Quickly create a Jira issue from Intercom for feature requests or bug reports. Or interact with your Jira team without leaving Intercom by posting an issue comment.<\/span><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/jira-for-intercom\/\" rel=\"attachment wp-att-19666\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19666\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Jira-for-Intercom.png\" alt=\"Jira app for Inetrcom\" width=\"1600\" height=\"1000\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Jira-for-Intercom.png 1600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Jira-for-Intercom-300x188.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Jira-for-Intercom-768x480.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Jira-for-Intercom-700x438.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Jira-for-Intercom-600x375.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Jira-for-Intercom-1400x875.png 1400w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph intercom-interblocks-align-left\">\n<p><a href=\"https:\/\/www.intercom.com\/blog\/app-store\/?app_package_code=jira-for-intercom-4g7a\"><span style=\"font-weight: 400;\">Install from the App Store<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/docs.toolsplus.io\/jira-cloud-for-intercom\"><span style=\"font-weight: 400;\">find out more here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Zoho PageSense<\/b><\/h3>\n<p><i><span style=\"font-weight: 400;\">Increase website conversions by tracking visitor behavior and targeting messages<\/span><\/i><\/p>\n<div class=\"oembed-wrapper oembed--youtube\"><iframe loading=\"lazy\" title=\"Overview of Zoho PageSense and Intercom Integration\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/HLliHovaCHU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">Make the process of increasing website conversion rates streamlined, data-backed and effortless. Watch recordings of a visitor\u2019s sessions on your website right from their Intercom profile, so you can understand their journey and help them out with more context. Plus, know when visitors have achieved pre-set goals in PageSense and send targeted messages based on the goals achieved. <\/span><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/app-store\/?app_package_code=intercom-685e\"><span style=\"font-weight: 400;\">Install from the App Store<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/www.zoho.com\/pagesense\/integration\/intercom.html\"><span style=\"font-weight: 400;\">find out more here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\">\n<h3><b>Calendly<\/b><\/h3>\n<p><i><span style=\"font-weight: 400;\">Automatically schedule meetings with leads and customers in the Messenger<\/span><\/i><\/p>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"Calendly for Intercom Video\" src=\"https:\/\/fast.wistia.net\/embed\/iframe\/gc7zt4ffsk?dnt=1#?secret=hX4LdSyfM0\" data-secret=\"hX4LdSyfM0\" frameborder=\"0\" scrolling=\"no\" width=\"500\" height=\"281\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Seamlessly book meetings so you can sell more, faster. With the Calendly app, you can automatically book meetings with qualified leads and easily schedule calls with leads and customers right in the Messenger. No more back-and-forth coordination.<\/span><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/app-store\/?app_package_code=calendly\"><span style=\"font-weight: 400;\">Install from the App Store<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/help.calendly.com\/hc\/en-us\/articles\/360015832974\"><span style=\"font-weight: 400;\">find out more here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3>24sessions<\/h3>\n<p><i><span style=\"font-weight: 400;\">Start video calls from the Messenger or prompt leads to book appointments.<\/span><\/i><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/24sessions\/\" rel=\"attachment wp-att-19668\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19668\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/24Sessions.png\" alt=\"\" width=\"1600\" height=\"1000\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/24Sessions.png 1600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/24Sessions-300x188.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/24Sessions-768x480.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/24Sessions-700x438.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/24Sessions-600x375.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/24Sessions-1400x875.png 1400w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Close leads or resolve customer issues faster by starting video calls from conversations instantly. When chatting with a valuable lead or customer, you can easily demo your product or walk them through a solution to their issue by inviting them to a 24sessions video call &#8211; no downloads required. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Or if you don&#8217;t want to start a meeting right now but still want to capture the lead, you can invite them to scheduled a planned video call in the future.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/app-store\/?app_package_code=24sessions\"><span style=\"font-weight: 400;\">Install from the App Store<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/24sessions.com\/www\/intercom\/\"><span style=\"font-weight: 400;\">find out more h<\/span><\/a><a href=\"https:\/\/24sessions.com\/www\/intercom\/\"><span style=\"font-weight: 400;\">ere<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4>To keep up to date with the latest updates and changes, you can see\u00a0<a href=\"https:\/\/www.intercom.com\/blog\/changes\" target=\"_blank\" rel=\"noopener noreferrer\">our full changelog here<\/a>.<\/h4>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done \u2013 whether you work on sales, marketing or support. <\/p>\n","protected":false},"author":369,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[12590],"coauthors":[12964,10455],"class_list":["post-19657","post","type-post","status-publish","format-standard","hentry","category-news","tag-what-we-shipped"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What we shipped: 5 features to boost productivity - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done. Whether you work on sales, marketing or support, here are 5 new features and updates to help increase your output with Intercom.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What we shipped: 5 features to boost productivity\" \/>\n<meta property=\"og:description\" content=\"Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done. Whether you work on sales, marketing or support, here are 5 new features and updates to help increase your output with Intercom.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-27T18:25:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T11:54:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png\" \/>\n<meta name=\"author\" content=\"Annie Berrones, Ashley Hanson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@annieberrones\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Annie Berrones, Ashley Hanson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/\"},\"author\":{\"name\":\"Annie Berrones\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/c0a448f986ad63177bd1b50560e40cb5\"},\"headline\":\"What we shipped: 5 features to boost productivity\",\"datePublished\":\"2019-02-27T18:25:10+00:00\",\"dateModified\":\"2020-07-30T11:54:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/\"},\"wordCount\":1045,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/Accounts-View-Intercom-.png\",\"keywords\":[\"What we shipped\"],\"articleSection\":[\"News &amp; Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/\",\"name\":\"What we shipped: 5 features to boost productivity - The Intercom Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/Accounts-View-Intercom-.png\",\"datePublished\":\"2019-02-27T18:25:10+00:00\",\"dateModified\":\"2020-07-30T11:54:43+00:00\",\"description\":\"Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done. Whether you work on sales, marketing or support, here are 5 new features and updates to help increase your output with Intercom.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/what-we-shipped-5-features-to-boost-productivity\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/Accounts-View-Intercom-.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/Accounts-View-Intercom-.png\",\"width\":1850,\"height\":1264,\"caption\":\"Intercom Accounts View\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"name\":\"The Intercom Blog\",\"description\":\"Articles and Podcasts on Customer Service, AI and Automation, Product, and more\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\",\"name\":\"The Intercom Blog\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"width\":1000,\"height\":1000,\"caption\":\"The Intercom Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/intercominc\",\"https:\\\/\\\/x.com\\\/intercom\",\"https:\\\/\\\/www.instagram.com\\\/intercom\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/2491343\",\"https:\\\/\\\/www.pinterest.ie\\\/intercom\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJG0MvLP03kyzzAkD-w98aQ\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Intercom_(company)\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/c0a448f986ad63177bd1b50560e40cb5\",\"name\":\"Annie Berrones\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c07405fad0087f60be2c7d137097fb5344b760bd4d40581476ba8e60a9cd61da?s=96&d=mm&r=pga534f2511bbdde7753db9be7341aff8f\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c07405fad0087f60be2c7d137097fb5344b760bd4d40581476ba8e60a9cd61da?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c07405fad0087f60be2c7d137097fb5344b760bd4d40581476ba8e60a9cd61da?s=96&d=mm&r=pg\",\"caption\":\"Annie Berrones\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/annieberrones\"],\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/author\\\/annie_berrones\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"What we shipped: 5 features to boost productivity - The Intercom Blog","description":"Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done. Whether you work on sales, marketing or support, here are 5 new features and updates to help increase your output with Intercom.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/","og_locale":"en_US","og_type":"article","og_title":"What we shipped: 5 features to boost productivity","og_description":"Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done. Whether you work on sales, marketing or support, here are 5 new features and updates to help increase your output with Intercom.","og_url":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/","og_site_name":"The Intercom Blog","article_publisher":"https:\/\/www.facebook.com\/intercominc","article_published_time":"2019-02-27T18:25:10+00:00","article_modified_time":"2020-07-30T11:54:43+00:00","og_image":[{"url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png","type":"","width":"","height":""}],"author":"Annie Berrones, Ashley Hanson","twitter_card":"summary_large_image","twitter_creator":"@annieberrones","twitter_site":"@intercom","twitter_misc":{"Written by":"Annie Berrones, Ashley Hanson","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/#article","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/"},"author":{"name":"Annie Berrones","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/c0a448f986ad63177bd1b50560e40cb5"},"headline":"What we shipped: 5 features to boost productivity","datePublished":"2019-02-27T18:25:10+00:00","dateModified":"2020-07-30T11:54:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/"},"wordCount":1045,"publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png","keywords":["What we shipped"],"articleSection":["News &amp; Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/","url":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/","name":"What we shipped: 5 features to boost productivity - The Intercom Blog","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/#primaryimage"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png","datePublished":"2019-02-27T18:25:10+00:00","dateModified":"2020-07-30T11:54:43+00:00","description":"Over the past month, we\u2019ve shipped several improvements and new features aimed at helping you to get more done. Whether you work on sales, marketing or support, here are 5 new features and updates to help increase your output with Intercom.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/what-we-shipped-5-features-to-boost-productivity\/#primaryimage","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/02\/Accounts-View-Intercom-.png","width":1850,"height":1264,"caption":"Intercom Accounts View"},{"@type":"WebSite","@id":"https:\/\/www.intercom.com\/blog\/#website","url":"https:\/\/www.intercom.com\/blog\/","name":"The Intercom Blog","description":"Articles and Podcasts on Customer Service, AI and Automation, Product, and more","publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.intercom.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.intercom.com\/blog\/#organization","name":"The Intercom Blog","url":"https:\/\/www.intercom.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","width":1000,"height":1000,"caption":"The Intercom Blog"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/intercominc","https:\/\/x.com\/intercom","https:\/\/www.instagram.com\/intercom\/","https:\/\/www.linkedin.com\/company\/2491343","https:\/\/www.pinterest.ie\/intercom\/","https:\/\/www.youtube.com\/channel\/UCJG0MvLP03kyzzAkD-w98aQ","https:\/\/en.wikipedia.org\/wiki\/Intercom_(company)"]},{"@type":"Person","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/c0a448f986ad63177bd1b50560e40cb5","name":"Annie Berrones","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/c07405fad0087f60be2c7d137097fb5344b760bd4d40581476ba8e60a9cd61da?s=96&d=mm&r=pga534f2511bbdde7753db9be7341aff8f","url":"https:\/\/secure.gravatar.com\/avatar\/c07405fad0087f60be2c7d137097fb5344b760bd4d40581476ba8e60a9cd61da?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c07405fad0087f60be2c7d137097fb5344b760bd4d40581476ba8e60a9cd61da?s=96&d=mm&r=pg","caption":"Annie Berrones"},"sameAs":["https:\/\/x.com\/annieberrones"],"url":"https:\/\/www.intercom.com\/blog\/author\/annie_berrones\/"}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/19657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/users\/369"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/comments?post=19657"}],"version-history":[{"count":0,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/19657\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media?parent=19657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/category?post=19657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/tags?post=19657"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/coauthors?post=19657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}