{"id":20234,"date":"2019-04-30T15:33:49","date_gmt":"2019-04-30T14:33:49","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=20234"},"modified":"2024-09-24T14:49:46","modified_gmt":"2024-09-24T13:49:46","slug":"introducing-custom-bots-for-mobile","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/introducing-custom-bots-for-mobile\/","title":{"rendered":"Introducing Custom Bots for mobile"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We are firm believers that chatbots can help our customers grow their business in much faster, more efficient ways, ushering in a new era in customer communication. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why we were so excited to launch <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.intercom.com\/blog\/customizable-bots\" target=\"_blank\" rel=\"noopener noreferrer\">Custom Bots<\/a> and <a href=\"https:\/\/www.intercom.com\/blog\/automated-answers\" target=\"_blank\" rel=\"noopener noreferrer\">Resolution Bot<\/a><\/span><span style=\"font-weight: 400;\">\u00a0into the wild last year, putting the power of automation into your hands. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fast forward a few months and we are delighted to share that the Custom Bots you have come to rely on can now be targeted specifically to your mobile app users. <\/span><span style=\"font-weight: 400;\">Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.<\/span><\/p>\n<blockquote class=\"pullquote-style-two\"><p>&#8220;Custom Bots can increase retention rates and offer better personalization at scale&#8221;<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">With the average app <\/span><a href=\"https:\/\/andrewchen.co\/new-data-shows-why-losing-80-of-your-mobile-users-is-normal-and-that-the-best-apps-do-much-better\/\"><span style=\"font-weight: 400;\">losing 77%<\/span><\/a><span style=\"font-weight: 400;\"> of its daily active users within the first 3 days after install, Custom Bots can increase retention rates and offer better personalization at scale during the most critical moments of the customer lifecycle.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, Custom Bots for mobile allow you to collect attributes through the Messenger on mobile for the first time, enabling you to capture important data everywhere your customers are.<\/span><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/introducing-custom-bots-for-mobile\/custom-bits-for-mobile-ios\/\" rel=\"attachment wp-att-20250\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20250\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/Custom-Bits-for-Mobile-iOS.png\" alt=\"Custom Bots for Mobile iOS\" width=\"2804\" height=\"1743\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/Custom-Bits-for-Mobile-iOS.png 2804w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/Custom-Bits-for-Mobile-iOS-300x186.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/Custom-Bits-for-Mobile-iOS-768x477.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/Custom-Bits-for-Mobile-iOS-700x435.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/Custom-Bits-for-Mobile-iOS-600x373.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/Custom-Bits-for-Mobile-iOS-1400x870.png 1400w\" sizes=\"auto, (max-width: 2804px) 100vw, 2804px\" \/><\/a><\/p>\n<h2 id=\"how-do-custom-bots-for-mobile-work\">How do Custom Bots for mobile work?<\/h2>\n<p><span style=\"font-weight: 400;\">Similar to Custom Bots for the web, if you send a message using Custom Bots on mobile, your user will see a message to prompt an interaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they tap on the message to interact, the Messenger will then expand to full-screen mode and the quick reply buttons will appear.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of what a Custom Bot looks like on mobile:<\/span><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/blog\/introducing-custom-bots-for-mobile\/gif-1\/\" rel=\"attachment wp-att-20249\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20249\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/04\/GIF-1.gif\" alt=\"\" width=\"1080\" height=\"768\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">You don\u2019t need to worry about creating new bots for mobile either. Any of the Custom Bots for users that you have created to date can be edited to also target mobile under the channel settings. <\/span><\/p>\n<h2 id=\"how-to-get-started-with-custom-bots-for-mobile\">How to get started with Custom Bots for mobile<\/h2>\n<p><span style=\"font-weight: 400;\">Firstly, your <a href=\"https:\/\/www.intercom.com\/blog\/engineering\/\" target=\"_blank\" rel=\"noopener noreferrer\">mobile SDK<\/a> must be on at <\/span>least v5.3.0. Once that is correct, you can just s<span style=\"font-weight: 400;\">end the appropriate link to your mobile development team for <a href=\"https:\/\/developers.intercom.com\/installing-intercom\/docs\" target=\"_blank\" rel=\"noopener noreferrer\">installation<\/a> instructions: <\/span><a href=\"https:\/\/developers.intercom.com\/installing-intercom\/docs\/ios-installation\"><span style=\"font-weight: 400;\">iOS<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/developers.intercom.com\/installing-intercom\/docs\/android-installation\"><span style=\"font-weight: 400;\">Android<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Then, to start sending your Custom Bots to mobile users, just ensure you check iOS, Android, or &#8220;Wherever they open your app first&#8221; in the Channel selection step of the Custom Bots for users creation workflow.<\/span><\/p>\n<p>Check out our docs to learn more about how you can <a href=\"https:\/\/www.intercom.com\/blog\/help\/faqs-and-troubleshooting\/custom-bots\/do-custom-bots-work-on-mobile\" target=\"_blank\" rel=\"noopener noreferrer\">get started with Custom Bots for mobile<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth. <\/p>\n","protected":false},"author":242,"featured_media":20241,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[339,11897,626],"coauthors":[520],"class_list":["post-20234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-bots","tag-custom-bots","tag-operator"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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