{"id":22314,"date":"2019-11-21T11:18:51","date_gmt":"2019-11-21T11:18:51","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=22314"},"modified":"2024-10-22T19:04:00","modified_gmt":"2024-10-22T18:04:00","slug":"announcing-intercom-academy","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/announcing-intercom-academy\/","title":{"rendered":"Announcing Intercom Academy \u2013 a new place to learn and grow"},"content":{"rendered":"

Today we’re excited to launch a brand new learning platform called Intercom Academy<\/a>: a series of on-demand courses that teach our customers how to become better at their jobs at every stage of their career.<\/p>\n

We\u2019ve always placed a high value on educating our customers<\/a> and helping them get the most value from Intercom. In the early days of Intercom, our Chief Strategy Officer and co-founder Des Traynor hosted daily \u201cseminars\u201d to show new signups and prospects how to achieve success with Intercom.<\/p>\n

“We realized that we could provide our customers with an in-depth suite of courses designed to help them excel at their jobs”<\/p><\/blockquote>\n

Over time, these efforts transformed into an entire Customer Engagement team dedicated to helping customers discover \u201caha\u201d moments<\/a> within our product through multiple education channels, including docs, webinars, in-product videos, and more.<\/p>\n

Recently, we asked our customers how they could get even more value from Intercom. It turns out that lots of our customers were creating their own long-form training guides to onboard and upskill teammates. This led to an \u201caha\u201d moment of our own: we realized that we could provide our customers with an in-depth suite of courses designed to help them excel at their jobs.<\/p>\n

Stay at the forefront of your field<\/h2>\n

Today we\u2019re taking our customer education to the next level and launching Intercom Academy<\/a>; a series of on-demand courses that help our customers continuously grow their business and career.<\/p>\n

Our vision for Intercom Academy is big: we want to empower our customers to feel like they are an expert at their job, a forefront of their team and field, a part of a community whose voice is heard.<\/p>\n

<\/p>\n

Introducing our first two courses<\/h2>\n

As with most things we create at Intercom, when we started building Intercom Academy our plan was to think big and start small.<\/a> We knew we wanted to build a suite of courses designed to meet our customers where they are and to help them grow to the next level in their careers.<\/p>\n

“It became clear that large and small businesses alike wanted comprehensive and consistent training guides”<\/p><\/blockquote>\n

To ship something meaningful fast, we asked our customers which topics would be most valuable for them to learn about. We wanted to know: Where were they struggling? What did they care about? How could we help them achieve their goals?<\/p>\n

It became clear that large and small businesses alike wanted comprehensive and consistent training guides to align their teams, particularly around live chat best practices. That\u2019s exactly what we created.<\/p>\n

Today, we\u2019re incredibly excited to unveil our first two courses for Intercom Academy that you, our customers, have told us that you want and need:<\/p>\n

Support course: Become a live chat support expert<\/h3>\n

As a Customer Support Representative (CSR), delivering world class support is your top priority. With this course, you\u2019ll learn how to support your customers personally at scale and resolve their issues faster, without losing the human touch.<\/p>\n

<\/p>\n

If you\u2019re an Intercom customer, you can sign up now<\/a> and learn how to:<\/p>\n