{"id":23396,"date":"2020-03-31T09:40:48","date_gmt":"2020-03-31T08:40:48","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=23396"},"modified":"2021-05-28T14:07:19","modified_gmt":"2021-05-28T13:07:19","slug":"customers-providing-covid-19-relief","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/customers-providing-covid-19-relief\/","title":{"rendered":"Standing together: How Intercom customers are providing relief during COVID-19"},"content":{"rendered":"<p>In the midst of the global crisis, we\u2019ve been inspired by how so many companies have stepped in to help.<\/p>\n<p>We&#8217;re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients&#8217; systems, these companies are doing amazing things.<\/p>\n<p>To provide some positivity amidst the chaos, today we\u2019d like to share the incredible work we\u2019re hearing about.<\/p>\n<h2 id=\"e-learning-companies-are-helping-schools-streamline-virtual-learning\">E-learning companies are helping schools streamline virtual learning<\/h2>\n<p>Schools have closed across the globe to keep both students and teachers safe and healthy \u2013 which has required a swift transition to remote education. These companies have helped teachers lead productive and accessible remote classrooms so that their students can still get the best education possible.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.showbie.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Showbie<\/a> is an online platform that allows teachers and students to collaborate on and store assignments and grades. The company has <a href=\"https:\/\/www.showbie.com\/showbie-donates-us1m-in-pro-subscriptions-to-help-bridge-the-gap-to-remote-learning\/\" target=\"_blank\" rel=\"noopener noreferrer\">granted free licenses to more than 2500 schools in North America<\/a> to support their move to distance learning as a result of COVID-19.<\/li>\n<li>In the UK, <a href=\"https:\/\/theeverlearner.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">The EverLearner<\/a> has made its exam-prep learning platform free to all schools and teachers for the next few months. It is now used in over 30% of all UK schools.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2020\/03\/customers-supporting-community-everlearner-1-e1585607571471.png\" \/><\/p>\n<ul>\n<li>Recognizing that many schools did not have time to prepare for remote learning, <a href=\"http:\/\/albert.io\" target=\"_blank\" rel=\"noopener noreferrer\">Albert.io<\/a> is offering hundreds of schools free access to their one-on-one learning companion and a vast bank of practice questions.<\/li>\n<\/ul>\n<h2 id=\"healthcare-platforms-are-stepping-up-to-assist-patients-and-medical-professionals\">Healthcare platforms are stepping up to assist patients and medical professionals<\/h2>\n<p>Many medical offices and hospitals are extremely crowded due to COVID-19. These companies are providing alternative access to care for patients and resources for doctors, like a chatbot that helps patients self-assess symptoms or video conferencing solutions for sick patients.<\/p>\n<ul>\n<li>In order to help as many medical facilities as possible during this time, digital assistant for doctors <a href=\"https:\/\/get.suki.ai\/covid19\/\" target=\"_blank\" rel=\"noopener noreferrer\">Suki is now free<\/a> for urgent care, hospitals, critical care centers, and more. Their software even comes pre-loaded with the information doctors need on COVID-19.<\/li>\n<li><a href=\"https:\/\/www.therapybrands.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Therapy Brands<\/a> provides tools and systems to help mental and behavioral health providers manage their practice. They\u2019ve experienced a <a href=\"https:\/\/www.prnewswire.com\/news-releases\/therapy-brands-sees-over-4-300-percent-increase-in-telehealth-use-in-response-to-coronavirus-pandemic-301029807.html\" target=\"_blank\" rel=\"noopener noreferrer\">4300% increase in telehealth<\/a> since the onset of COVID-19, and with the help of <a href=\"https:\/\/www.intercom.com\/blog\/articles\" target=\"_blank\" rel=\"noopener noreferrer\">Articles<\/a>, <a href=\"https:\/\/www.intercom.com\/blog\/automated-answers\" target=\"_blank\" rel=\"noopener noreferrer\">Resolution Bot<\/a>, and saved replies, have stepped forward to assist during this global time of both physical and emotional crisis.<\/li>\n<li>French telehealth practice <a href=\"https:\/\/www.qare.fr\/\" target=\"_blank\" rel=\"noopener noreferrer\">Qare<\/a> is offering patients the ability to see a doctor over video calls for free. They are also offering doctors free use of its platform and free teleconsultation training.<\/li>\n<li>Healthcare company <a href=\"https:\/\/www.solvhealth.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Solv<\/a> built a Custom Bot for <a href=\"https:\/\/www.multicare.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">MultiCare.org<\/a> to help people self-assess their symptoms and book same-day doctor\u2019s appointments. They are now rolling out the bot to 50 hospitals and healthcare systems in the U.S.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2020\/03\/customers-supporting-community-multicare-1-e1585607810297.png\" \/><\/p>\n<ul>\n<li>Healthcare startup <a href=\"https:\/\/www.lifen.fr\/\" target=\"_blank\" rel=\"noopener noreferrer\">Lifen<\/a> is supporting medical staff in France who are monitoring patients\u2019 symptoms remotely on their platform.<\/li>\n<li><a href=\"http:\/\/LetsGetChecked.com\" target=\"_blank\" rel=\"noopener noreferrer\">LetsGetChecked<\/a> has developed a two-part COVID-19 test that will give patients an immediate diagnosis while they wait for more complete lab tests.<\/li>\n<li><a href=\"https:\/\/www.accurx.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">accuRx<\/a> provides communication tools for healthcare professionals and their patients. To help UK patients safely get care during the COVID-19 pandemic, they launched video consultations.<\/li>\n<\/ul>\n<h2 id=\"more-organizations-are-doing-their-part-to-help-people-affected\">More organizations are doing their part to help people affected<\/h2>\n<p>In light of recent events, many others have thought of creative ways to help. From a place to find credible news to access to free cars to drive, these companies are also making a big difference.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.hiyacar.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Hiyacar<\/a> is a peer-to-peer ridesharing service that provides affordable by-the-hour rental options from local car owners in your area. In the areas of London and Brighton, Hiyacar has made its service free to National Health Service (NHS) workers and other key individuals on the front lines. Their goal is to assist those who normally take the train or tube to work to keep them healthy and safe.<\/li>\n<li>Founded by Deray Mckesson and others, <a href=\"https:\/\/whileathome.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">WhileAtHome.org<\/a> gives people a single place to find credible information during this time, such as food shelters, medical testing, volunteer opportunities, and more.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2020\/03\/customers-supporting-community-whileathome-1.png\" \/><\/p>\n<ul>\n<li>A company dedicated to making construction more efficient, <a href=\"https:\/\/www.letsbuild.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">LetsBuild<\/a> helped a new hospital in Belgium open early.<\/li>\n<li><a href=\"https:\/\/www.getcalfresh.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">GetCalFresh.org<\/a>, a service run by Code for America, helps low-income families in California apply for food stamps. With the help of our Resolution Bot, they\u2019ve been able to handle a surge in applications from around <a href=\"https:\/\/qz.com\/1824709\/snap-is-key-to-the-us-coronavirus-response\/\" target=\"_blank\" rel=\"noopener noreferrer\">1,500 to over 6,000<\/a> per day.<\/li>\n<li><a href=\"https:\/\/www.tully.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Tully<\/a>, a digital debt advisor, are helping people in the UK get access to payment relief from their lenders and service providers if they&#8217;ve been financially impacted by COVID-19.<\/li>\n<li><a href=\"https:\/\/endpandemics.earth\/index.html\">EndPandemics.Earth<\/a>, a global alliance of organizations that has launched a coordinated campaign to address the root cause of all zoonotic outbreaks, has been working with government bodies in the US, the Philippines, and Thailand in an effort to protect nature and prevent future pandemics. With the help of <a href=\"https:\/\/www.intercom.com\/blog\/articles\">Articles<\/a>, they were able to set up an Alliance Support help center to enable donors and new participants to find information about the alliance.<\/li>\n<\/ul>\n<p>We will continue to update this list with more stories from our customers. If your company is helping to fight COVID-19, <a href=\"https:\/\/www.intercom.com\/blog\/partner\/covid-19-information\" target=\"_blank\" rel=\"noopener noreferrer\">see how we can support you<\/a>. And if you\u2019d like to share your story, send us a note through the Messenger or email us at <a href=\"mailto:content@intercom.com\" target=\"_blank\" rel=\"noopener noreferrer\">content@intercom.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the midst of the global crisis, we\u2019ve been inspired by how so many companies have stepped in to help. To provide some positivity amidst the chaos, today we\u2019d like to share the incredible work we\u2019re hearing about.<\/p>\n","protected":false},"author":438,"featured_media":23400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[21570,318],"coauthors":[21356],"class_list":["post-23396","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-covid-19","tag-customer-story"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Intercom Customers are Providing Relief During COVID-19<\/title>\n<meta name=\"description\" content=\"In the midst of the global crisis, we\u2019ve been inspired by how so many companies have stepped in to help. 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