{"id":23948,"date":"2020-06-24T18:21:47","date_gmt":"2020-06-24T17:21:47","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=23948"},"modified":"2022-03-29T16:54:27","modified_gmt":"2022-03-29T15:54:27","slug":"conversational-support-funnel-starter-kit","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/conversational-support-funnel-starter-kit\/","title":{"rendered":"Announcing the Conversational Support Funnel Starter Kit"},"content":{"rendered":"<p>The Conversational Support Funnel helps modern support teams provide personal, efficient support to customers, at any scale. Learn how to set up and optimize the funnel with the <a href=\"https:\/\/www.intercom.com\/blog\/drlp\/content\/conversational-support-funnel-kit?utm_medium=internal&amp;utm_source=ii-blog&amp;utm_campaign=20200623_customer_support_funnel&amp;utm_content=guide-announcement-post\" target=\"_blank\" rel=\"noopener noreferrer\">new Starter Kit guide \ud83c\udf89<\/a><\/p>\n<p>Here\u2019s the predicament: today, customer expectations are at an all time high. At the same time, support teams are grappling with a rise in conversation volumes. To survive and thrive in business, the best support teams need to find a way to provide customers with the fast, convenient support they expect \u2013 without overloading their team.<\/p>\n<p>Enter: <a href=\"https:\/\/www.intercom.com\/blog\/drlp\/content\/conversational-support-funnel-kit\" target=\"_blank\" rel=\"noopener noreferrer\">The Conversational Support Funnel Starter Kit.<\/a> In this new guide we outline the exact blueprint your support team can use to manage your conversations more efficiently and personally through a messenger-based approach. You&#8217;ll learn how to combine human, self-serve, and <a href=\"https:\/\/www.intercom.com\/blog\/customer-support-software\/proactive-support\" target=\"_blank\" rel=\"noopener noreferrer\">proactive support<\/a> to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2020\/06\/The-conversational-support-funnel-framwork-scaled.jpg\" \/><\/p>\n<h2 id=\"with-the-conversational-support-funnel-starter-kit-youll-get\">With the Conversational Support Funnel Starter Kit you\u2019ll get:<\/h2>\n<ul>\n<li>A proven framework for automatically resolving simple queries, freeing your team up to focus on complex and <a href=\"https:\/\/www.intercom.com\/blog\/vip-support-for-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\">VIP support<\/a> issues.<\/li>\n<li>An interactive worksheet to help you plan your own Conversational Support Funnel (sneak peek below).<\/li>\n<li>Highly effective tactics, from bots to contextual help articles, for resolving issues more personally and quickly.<\/li>\n<li>Advice on what metrics to measure and how to get buy-in from the powers that be.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2020\/06\/Conversational-support-funnel-coda-worksheet-.jpg\" \/><\/p>\n<p>In short, you&#8217;ll learn how to provide a world-class customer support experience that not only improves customer loyalty, but also the workload and wellbeing of your team.<\/p>\n<p>Providing a great customer experience is no longer optional \u2013 it&#8217;s essential to business survival. Stay ahead of the curve and <a href=\"https:\/\/www.intercom.com\/blog\/drlp\/content\/conversational-support-funnel-kit\" target=\"_blank\" rel=\"noopener noreferrer\">grab this game-changing guide today.<\/a><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Want to provide personal, efficient support to customers, at internet scale? The Conversational Support Funnel Starter Kit outlines the perfect framework.<\/p>\n","protected":false},"author":175,"featured_media":24011,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[3],"tags":[24900,23164,25011],"coauthors":[408],"class_list":["post-23948","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-content-launch","tag-conversational-support-funnel","tag-guide"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Announcing the Conversational Support Funnel Starter Kit - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Want to provide personal, efficient support to customers, at internet scale? 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