Intercom started with a mission to make internet business personal, and a big idea \u2013 the world\u2019s first business messenger. We\u2019ve turned that idea and that vision into something real.<\/p>\n
Today our team of over 600 talented and passionate people revolutionize how businesses connect with customers. I\u2019m honored to lead Intercom in its next era as CEO.<\/p>\n
I am passionate about building great products that solve important problems and deliver breakthrough value to customers. I joined Intercom 3 years ago as COO because I believed in the mission and vision of the company, saw values that I shared, and connected with Intercom\u2019s ongoing commitment to build truly great products.<\/p>\n
“Building and shipping is the heartbeat of our company, and we always want to ensure what we build does an amazing job for you”<\/p><\/blockquote>\n
I care deeply about you \u2013 our customers \u2013 and am committed to helping you build amazing relationships with your customers and grow your business. We will continue to invest in our products, through a heavy focus on R&D, and ensure our products deliver value that you can see and feel. Building and shipping is the heartbeat of our company, and we always want to ensure what we build does an amazing job for you. We work to deeply understand the business problems you are looking to solve. We innovate, reinvent, and improve our products to deliver more and more value to you. Our goal is to build products that are so amazing and so useful that you can\u2019t imagine wanting to go back to the old way of doing things.<\/p>\n
What we\u2019ve done recently<\/h2>\n
Since the beginning of the year, we have released more than 45 new features and products<\/a>. We introduced Resolution Bot<\/a>, our next generation support chatbot that automatically resolves one-third of common support questions and can offer answers even before your customers ask their questions.<\/p>\n