{"id":24960,"date":"2020-11-10T10:35:41","date_gmt":"2020-11-10T10:35:41","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=24960"},"modified":"2025-04-04T10:10:26","modified_gmt":"2025-04-04T09:10:26","slug":"what-we-built-november-2020","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/what-we-built-november-2020\/","title":{"rendered":"Built for you: Banners, Series, and more features to create a conversational experience"},"content":{"rendered":"

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient.<\/p>\n

According to research, more than two-thirds of people waste up to an hour a day navigating between apps<\/a> at work \u2013 which equates to almost 32 days a year. With a vision to simplify this process, Intercom combines conversational support, marketing, and engagement into a single platform, enabling you to create and deliver great conversational experiences \u2013 wherever your customers are. Now, we\u2019re making it even easier to have conversations with your customers, with powerful updates to our management tools for marketing and support teams. Here are a few highlights from this quarter.<\/p>\n

Want to see these features in action? Check out our latest Built for you webinar<\/a>.<\/strong><\/em><\/p>\n

Get in front of your customers \u2013 without disrupting their flow<\/h2>\n

\"Customer<\/p>\n

Getting your customers\u2019 attention can be hard, and doing it in a way that doesn\u2019t distract from your product or website is even harder. That\u2019s why we built Banners<\/a> \u2013 an unobtrusive, effective way for you to reach your customers with announcements, promotions, proactive support messages, and more. Like other Intercom message types, Banners come packed with tons of customization and targeting capabilities, without the need to write any code.<\/p>\n

\"Intercom<\/p>\n

You can style Banners to match your brand, as well as personalize the content by adding data attributes or actions for your customers to take. To ensure that your Banners only appear when it\u2019s optimal for customers and your team, you can schedule them to send at specific times, such as during your office hours.<\/p>\n

Design cohesive messaging flows across multiple channels with our new visual campaign builder<\/h2>\n

Intercom enables you to have conversations with your customers across a wide variety of channels and message types \u2013 from email, Mobile Carousels, Product Tours, bots, and Banners, to chatting directly through the Intercom Messenger. Our new visual campaign builder, Series<\/a>, makes it possible to build all of these message types into carefully orchestrated, behavior-based messaging campaigns to engage your customers in a contextual way \u2013 at the right place and at the right time.<\/p>\n

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