{"id":26288,"date":"2021-08-25T16:40:39","date_gmt":"2021-08-25T15:40:39","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=26288"},"modified":"2021-08-25T17:22:35","modified_gmt":"2021-08-25T16:22:35","slug":"intercom-turns-10","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/intercom-turns-10\/","title":{"rendered":"Intercom turns 10: Highlights from our first decade"},"content":{"rendered":"

This month marks 10 years since Eoghan McCabe<\/a>, Des Traynor<\/a>, David Barrett<\/a>, and Ciaran Lee<\/a> launched Intercom and began their mission to make internet business personal.<\/p>\n

We have achieved a great deal in the past decade \u2013 we have built a lot of great product<\/a>, hired hundreds of wonderful people<\/a>, and helped thousands of amazing companies<\/a> form lasting relationships with their own customers.<\/p>\n

It\u2019s in our nature to look forward, to focus on shipping<\/a>, to keep innovating<\/a> and providing value. It\u2019s the journey ahead that excites us, but today, we reflect on the journey from there to here \u2013 the major moments and milestones that have defined us as a company and as a group of people. Here, we look at 10 highlights from 10 years of Intercom, from our first pitch deck to the evolution of our product, our story, and our team.<\/p>\n

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1. Our first pitch deck<\/h2>\n

Intercom began when our four co-founders were inspired to solve the problem online businesses faced trying to build relationships with their customers. Reflecting on the close connection<\/a> their favorite barista was making with his regulars, they considered what is involved in forging strong relationships between businesses and customers.<\/p>\n

“Sensing an opportunity, they switched their focus and Intercom was born”<\/p><\/blockquote>\n

It was a problem they were facing themselves as they struggled to communicate with the users of their existing app, Exceptional. Sensing an opportunity, they switched their focus and Intercom was born<\/a> \u2013 the app was released in private beta in July and the company was founded in August, 2011.<\/p>\n

<\/p>\n

David Barrett, Des Traynor, Eoghan McCabe, and Ciaran Lee on the day of Intercom\u2019s founding<\/em><\/p>\n

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck<\/a> from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. They were seeking an initial $600,000 in funding.<\/p>\n