{"id":26397,"date":"2021-09-21T17:00:50","date_gmt":"2021-09-21T16:00:50","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=26397"},"modified":"2024-07-18T11:50:09","modified_gmt":"2024-07-18T10:50:09","slug":"ultimate-modern-support-tech-stack-guide","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/ultimate-modern-support-tech-stack-guide\/","title":{"rendered":"Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’"},"content":{"rendered":"

The support landscape has changed, making traditional, disconnected support tools no longer good enough. Learn how to future-proof your support tech stack with our new guide.<\/a><\/p>\n

It\u2019s official: C-level executives have finally caught up with what savvy support leaders have long known \u2013 customer support is business-critical.<\/a> But under the weight of outdated, disjointed tools, support teams have struggled to get off the repetitive query treadmill to provide the kind of personal, efficient support that modern customers crave. It’s a recipe for team burnout, customer dissatisfaction, and ultimately churn.<\/p>\n

“Only 37% of support leaders are happy with their current tools”<\/p><\/blockquote>\n

No wonder a recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy<\/em><\/a>, found that only 37% of support leaders are happy with their current tools.<\/p>\n

Luckily, with increasing market pressures comes new opportunities to reinvent. The next industry-defining category<\/a> \u2013 conversational support \u2013 has arrived and it’s already reshaping the customer support experience. Forward-thinking support teams are ditching legacy tools and embracing all-in-one, conversational, messenger-based support solutions to achieve that once-elusive balance between being personal and efficient. According to our internal research, the conversational support category is set to explode and take over a third of the total addressable market share of support software in the coming years.<\/p>\n

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How can you get on top of these fast-emerging trends? In our newly published guide<\/a>, we dive into how the support landscape has changed, and share top strategies for building a conversational, connected support tech stack that will keep your customers happy and your team efficient for years to come.<\/p>\n

What\u2019s in \u2018The Ultimate Modern Support Tech Stack\u2019 guide?<\/h2>\n

In this guide<\/a>, we\u2019ll share everything you need to future-proof your support tech stack for the new conversational support era. You\u2019ll learn:<\/p>\n