{"id":26952,"date":"2022-03-01T18:05:49","date_gmt":"2022-03-01T18:05:49","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=26952"},"modified":"2022-05-24T10:31:37","modified_gmt":"2022-05-24T09:31:37","slug":"values-behind-new-at-intercom","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/","title":{"rendered":"The values behind our first virtual launch event, New at Intercom"},"content":{"rendered":"

We are in the midst of a complete transformation in how companies and customers interact with one another.<\/p>\n

As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago. Companies that succeed in creating internet-scale engagement with prospects and customers will thrive.<\/p>\n

\u201cHow can businesses adapt to this new reality? How do they capitalize on the huge growth opportunities that this new era will offer?\u201d<\/p><\/blockquote>\n

But how can businesses adapt to this new reality? How do they capitalize on the huge growth opportunities that this new era will offer?<\/p>\n

To answer these questions, and more, we\u2019re thrilled to host our first global virtual launch event on March 23rd. New at Intercom<\/em><\/a> will tell you more about Intercom’s company mission, unveil our most exciting new features, spotlight our customers, and hear from the experts on how this transformation is reshaping multiple industries.<\/p>\n

Why we\u2019re hosting a virtual event<\/h2>\n

From the very beginning, we\u2019ve said that \u201cshipping is our heartbeat<\/a>\u201d. We want to quickly deliver product updates and new features to you, our customers \u2013 like we always have.<\/p>\n

\u201cAs we continue to build more and more, we need a way to tell you what we\u2019re building for you, and how these new features can help your business\u201d<\/p><\/blockquote>\n

As we continue to build more and more, we’re excited to have a new way to share what we\u2019re building, and how these new features can help your business \u2013 because understanding these opportunities for acquiring, engaging, and supporting your customers is more important than ever.<\/p>\n

We\u2019ve talked about our company values<\/a> a lot in the past, and nothing demonstrates those values more than bringing our community together for conversation, engagement, and interaction \u2013 whether virtually or physically.<\/p>\n

We\u2019re optimistic and positive<\/h3>\n

We\u2019re excited about the future, and we want to share that with our current and future customers. We\u2019ll be talking about where our business is heading, and what that means for you as a customer.<\/p>\n

We think big and start small<\/h3>\n

We have big ambitions for our customers and our company, and we plan to achieve them \u2013 one small step at a time. This event will dive into ways Intercom can help you take small, manageable steps towards a future-proof customer experience.<\/p>\n

\u201cThis event won\u2019t just be about engaging with Intercom and its leaders, it\u2019s about engaging with each other\u201d<\/p><\/blockquote>\n

We go further together<\/h3>\n

This event won\u2019t just be about engaging with Intercom and its leaders, it\u2019s about engaging with each other. Meet some of our industry-leading customers, share your experiences, and compare strategies with people in your field and beyond within our virtual event platform.<\/p>\n

We\u2019re confident, yet humble<\/h3>\n

We believe that our product can help businesses build deeper, more engaged relationships with their customers \u2013 but we know that we only succeed when our customers are succeeding. Hear the feedback that really matters from some of our incredible customers, including Atlassian<\/a>,\u00a0Code for America<\/a>, and more, as they discuss the impact Intercom has on their business and customer relationships.<\/p>\n

\u201cWe value our customers\u2019 time, and want to deliver as much value as quickly as we can\u201d<\/p><\/blockquote>\n

We obsess about our customers\u2019 success<\/h3>\n

We value our customers\u2019 time, and want to deliver as much value as quickly as we can. This event will allow us to engage with you directly, sharing the countless ways we can help you take your businesses to the next level.<\/p>\n

We make every day count<\/h3>\n

This value makes it possible for us to build features and products that get right to the heart of what you need to succeed, and make every day as impactful as possible. Now we\u2019re combining all our exciting updates into two hours to really make March 23rd count for our customers.<\/p>\n

Join us on March 23rd for our first virtual global product launch event, New at Intercom<\/em> \u2013 it\u2019s free to register here<\/a>. Find out how Intercom can help you grow faster by improving your customer relationships, now and into the future.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

New at Intercom will tell you more about Intercom’s company mission, unveil our most exciting new features, spotlight our customers, and hear from the experts on how this transformation is reshaping multiple industries.<\/p>\n","protected":false},"author":510,"featured_media":26768,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[24944,24992],"coauthors":[24982],"class_list":["post-26952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-event","tag-new-at-intercom"],"yoast_head":"\nThe values behind our first virtual launch event, New at Intercom<\/title>\n<meta name=\"description\" content=\"We are witnessing a transformation in company-customer interaction. Join us on March 23rd to explore the future of customer engagement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The values behind our first virtual launch event, New at Intercom\" \/>\n<meta property=\"og:description\" content=\"We are witnessing a transformation in company-customer interaction. Join us on March 23rd to explore the future of customer engagement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-01T18:05:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-24T09:31:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/01\/New-at-Intercom-virtual-launch-event.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"842\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Alyssa Smrekar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@intercom\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alyssa Smrekar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/\"},\"author\":{\"name\":\"Alyssa Smrekar\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/5a3bf9468c162d742607d32697af6cf1\"},\"headline\":\"The values behind our first virtual launch event, New at Intercom\",\"datePublished\":\"2022-03-01T18:05:49+00:00\",\"dateModified\":\"2022-05-24T09:31:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/\"},\"wordCount\":720,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/New-at-Intercom-virtual-launch-event.jpg\",\"keywords\":[\"event\",\"new at Intercom\"],\"articleSection\":[\"News & Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/\",\"name\":\"The values behind our first virtual launch event, New at Intercom\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/New-at-Intercom-virtual-launch-event.jpg\",\"datePublished\":\"2022-03-01T18:05:49+00:00\",\"dateModified\":\"2022-05-24T09:31:37+00:00\",\"description\":\"We are witnessing a transformation in company-customer interaction. Join us on March 23rd to explore the future of customer engagement.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/values-behind-new-at-intercom\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/New-at-Intercom-virtual-launch-event.jpg\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/New-at-Intercom-virtual-launch-event.jpg\",\"width\":1800,\"height\":842,\"caption\":\"New at Intercom virtual launch event\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"name\":\"The Intercom Blog\",\"description\":\"Articles and Podcasts on Customer Service, AI and Automation, Product, and more\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\",\"name\":\"The Intercom Blog\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"width\":1000,\"height\":1000,\"caption\":\"The Intercom Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/intercominc\",\"https:\\\/\\\/x.com\\\/intercom\",\"https:\\\/\\\/www.instagram.com\\\/intercom\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/2491343\",\"https:\\\/\\\/www.pinterest.ie\\\/intercom\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJG0MvLP03kyzzAkD-w98aQ\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Intercom_(company)\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/5a3bf9468c162d742607d32697af6cf1\",\"name\":\"Alyssa Smrekar\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f621c8f6f1e09f8b23e001325675e2da1f02744451eae4f50a49b95891dca710?s=96&d=mm&r=pgaf8f83c90a9699a0f7d21289344ffb24\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f621c8f6f1e09f8b23e001325675e2da1f02744451eae4f50a49b95891dca710?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f621c8f6f1e09f8b23e001325675e2da1f02744451eae4f50a49b95891dca710?s=96&d=mm&r=pg\",\"caption\":\"Alyssa Smrekar\"},\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/author\\\/alyssa-smrekar\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The values behind our first virtual launch event, New at Intercom","description":"We are witnessing a transformation in company-customer interaction. Join us on March 23rd to explore the future of customer engagement.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/","og_locale":"en_US","og_type":"article","og_title":"The values behind our first virtual launch event, New at Intercom","og_description":"We are witnessing a transformation in company-customer interaction. Join us on March 23rd to explore the future of customer engagement.","og_url":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/","og_site_name":"The Intercom Blog","article_publisher":"https:\/\/www.facebook.com\/intercominc","article_published_time":"2022-03-01T18:05:49+00:00","article_modified_time":"2022-05-24T09:31:37+00:00","og_image":[{"width":1800,"height":842,"url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/01\/New-at-Intercom-virtual-launch-event.jpg","type":"image\/jpeg"}],"author":"Alyssa Smrekar","twitter_card":"summary_large_image","twitter_creator":"@intercom","twitter_site":"@intercom","twitter_misc":{"Written by":"Alyssa Smrekar","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/#article","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/"},"author":{"name":"Alyssa Smrekar","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/5a3bf9468c162d742607d32697af6cf1"},"headline":"The values behind our first virtual launch event, New at Intercom","datePublished":"2022-03-01T18:05:49+00:00","dateModified":"2022-05-24T09:31:37+00:00","mainEntityOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/"},"wordCount":720,"publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/01\/New-at-Intercom-virtual-launch-event.jpg","keywords":["event","new at Intercom"],"articleSection":["News & Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/","url":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/","name":"The values behind our first virtual launch event, New at Intercom","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/#primaryimage"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/01\/New-at-Intercom-virtual-launch-event.jpg","datePublished":"2022-03-01T18:05:49+00:00","dateModified":"2022-05-24T09:31:37+00:00","description":"We are witnessing a transformation in company-customer interaction. Join us on March 23rd to explore the future of customer engagement.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/values-behind-new-at-intercom\/#primaryimage","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/01\/New-at-Intercom-virtual-launch-event.jpg","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/01\/New-at-Intercom-virtual-launch-event.jpg","width":1800,"height":842,"caption":"New at Intercom virtual launch event"},{"@type":"WebSite","@id":"https:\/\/www.intercom.com\/blog\/#website","url":"https:\/\/www.intercom.com\/blog\/","name":"The Intercom Blog","description":"Articles and Podcasts on Customer Service, AI and Automation, Product, and more","publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.intercom.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.intercom.com\/blog\/#organization","name":"The Intercom Blog","url":"https:\/\/www.intercom.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","width":1000,"height":1000,"caption":"The Intercom Blog"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/intercominc","https:\/\/x.com\/intercom","https:\/\/www.instagram.com\/intercom\/","https:\/\/www.linkedin.com\/company\/2491343","https:\/\/www.pinterest.ie\/intercom\/","https:\/\/www.youtube.com\/channel\/UCJG0MvLP03kyzzAkD-w98aQ","https:\/\/en.wikipedia.org\/wiki\/Intercom_(company)"]},{"@type":"Person","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/5a3bf9468c162d742607d32697af6cf1","name":"Alyssa Smrekar","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f621c8f6f1e09f8b23e001325675e2da1f02744451eae4f50a49b95891dca710?s=96&d=mm&r=pgaf8f83c90a9699a0f7d21289344ffb24","url":"https:\/\/secure.gravatar.com\/avatar\/f621c8f6f1e09f8b23e001325675e2da1f02744451eae4f50a49b95891dca710?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f621c8f6f1e09f8b23e001325675e2da1f02744451eae4f50a49b95891dca710?s=96&d=mm&r=pg","caption":"Alyssa Smrekar"},"url":"https:\/\/www.intercom.com\/blog\/author\/alyssa-smrekar\/"}]}},"jetpack_featured_media_url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/01\/New-at-Intercom-virtual-launch-event.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/26952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/users\/510"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/comments?post=26952"}],"version-history":[{"count":0,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/26952\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media\/26768"}],"wp:attachment":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media?parent=26952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/category?post=26952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/tags?post=26952"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/coauthors?post=26952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}