{"id":27159,"date":"2022-04-04T11:53:38","date_gmt":"2022-04-04T10:53:38","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=27159"},"modified":"2025-04-04T10:09:05","modified_gmt":"2025-04-04T09:09:05","slug":"built-for-you-march-2022","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/built-for-you-march-2022\/","title":{"rendered":"Built for you: Next-generation surveys, ditching hold times with Switch, and more"},"content":{"rendered":"

March was a big month at Intercom. St. Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and<\/em> we hosted our first ever global virtual event, New at Intercom<\/em><\/a> \u2013 bringing together our leaders and customers under one virtual roof.<\/p>\n

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. If you joined us, you may already have some idea of what\u2019s in store on Built For You<\/em> this month (if not, why not catch up on our event highlights<\/a>?). As well as these cutting-edge products, we\u2019ve also launched some additional features and updates we’re excited to share with you today. So sit back, relax, and let us show you our latest releases.<\/p>\n

Surveys – don\u2019t just ask customers opinions, act on them.<\/h2>\n

With Intercom Surveys,<\/a> businesses can capture and act on customer feedback all within Intercom. Automatically turn insights into action with responsive workflows that tailor onboarding, enrich customer profiles, inform nurture campaigns, and more. Save survey<\/a> replies and use the data to trigger campaigns, drive engagement, and optimize response rates. If that sounds like just the product missing from your tech stack, head over to our latest blog post<\/a> where you can find out even more.
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