When it comes to customer support, there\u2019s no substitute for the personal approach. Now more than ever, businesses are looking for a way to scale that personalized support. That\u2019s why we\u2019re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging.<\/p>\n
Phone support has been carrying that personal touch for support teams for decades. But in 2022, almost every business is an internet business \u2013 and phone support just can\u2019t scale fast enough. It\u2019s inefficient and expensive to speak to just one customer at a time, it\u2019s difficult to revisit a conversation or review a resolution after the call \u2013 and, no matter how great your choice of on-hold music, customers can only spend so long singing along.<\/p>\n
\u201cEfficient, personalized messaging is at the center of everything we do here at Intercom\u201d<\/p><\/blockquote>\n
Efficient, personalized messaging is at the center of everything we do here at Intercom. We work to ensure customers get the answers they need quickly, and your support team saves time. But for businesses who\u2019ve relied on phone support until now, it can be costly, awkward, and time-consuming to introduce messaging.<\/p>\n
Introducing Switch, Intercom\u2019s personalized solution to high inbound call volume<\/h2>\n