{"id":27570,"date":"2022-06-13T16:42:35","date_gmt":"2022-06-13T15:42:35","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=27570"},"modified":"2025-04-04T10:08:33","modified_gmt":"2025-04-04T09:08:33","slug":"built-for-you-may","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/built-for-you-may\/","title":{"rendered":"Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more"},"content":{"rendered":"

Built for you is back \u2013 this time we\u2019re revealing the powerful product updates we released in May.<\/p>\n

Last month we turned our attention to data \u2013 unleashing new features that help you improve how you collect, access, and use first-party data<\/a> to influence your product and scale your business. Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. Without further ado, here\u2019s what our Intercom chefs have been cooking up over the past month.<\/p>\n

Surveys: Now even more insightful and engaging<\/h2>\n

We\u2019ve added three new updates<\/a> to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Check out what you can achieve with these latest additions in detail below.<\/p>\n

Gain deeper insights with advanced reporting for Surveys<\/h3>\n

Use advanced reporting to unlock deeper insights from your Surveys. For example, you can segment your NPS\u00ae scores by region, product feedback by user persona, churn reasons by subscription type, and more \u2013 enabling you to better understand your customers and quickly take action based on their feedback. To explore our new reporting capabilities, check out our help center article here.<\/a><\/p>\n

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Net Promoter\u00ae, NPS\u00ae, NPS Prism\u00ae, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score\u2120 and Net Promoter System\u2120 are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.<\/h6>\n

Create personalized experiences with branching logic<\/h3>\n

Intercom\u2019s Surveys are now even smarter, more responsive, and more adaptable. We\u2019ve added branching logic which makes Surveys more relevant and tailored to customers\u2019 needs as they can adapt to customers’ previous responses, driving higher engagement. To learn more, check out our help center article.<\/a><\/p>\n