{"id":27715,"date":"2022-07-06T16:34:40","date_gmt":"2022-07-06T15:34:40","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=27715"},"modified":"2025-04-04T10:08:29","modified_gmt":"2025-04-04T09:08:29","slug":"built-for-you-sms-inbox-bots","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/built-for-you-sms-inbox-bots\/","title":{"rendered":"Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more"},"content":{"rendered":"

We started off the summer with a bang \u2013 hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS<\/a>, the next-generation Inbox<\/a>, and Custom Actions and Custom Objects<\/a> in bots.<\/p>\n

If you joined us for New at Intercom<\/em><\/a> last month, you may already have some idea of what\u2019s in store on Built For You<\/em> this month, (but if not, you can watch it on-demand here<\/a>). In addition to the exciting new products and features mentioned above, we\u2019ve also launched some additional updates we\u2019re excited to share with you. Let\u2019s dive in.<\/p>\n

Connect, engage, and activate with two-way SMS<\/h2>\n

Increase engagement and encourage action with two-way SMS that connects you to your customers anytime, anywhere. Drive immediate engagement by allowing your customers to take action while you have their full attention. This two-way SMS solution means customers can ask questions and give feedback in the most convenient way, at the most convenient time. Offering your customers a direct line to your business allows them to feel heard, and you can stop missing crucial engagement opportunities. Discover what you can do with 2-way SMS, including sending promotional messages, re-engaging your customers, and much more over at our help center.<\/a><\/p>\n

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