{"id":27822,"date":"2022-07-27T17:30:37","date_gmt":"2022-07-27T16:30:37","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=27822"},"modified":"2022-08-16T14:09:46","modified_gmt":"2022-08-16T13:09:46","slug":"intercom-for-enterprise-integrations","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/intercom-for-enterprise-integrations\/","title":{"rendered":"Ensuring Intercom\u2019s interoperability for enterprise customers"},"content":{"rendered":"

As companies and their headcounts grow, <\/span>so do their tech stacks<\/span><\/a>. <\/span><\/p>\n

The scale of enterprise businesses makes them inherently complex \u2013 they rely on a suite of tools tailored for specific workflows. Users spend far too much time jumping from app to app, hindering productivity.\u00a0<\/span><\/p>\n

This is the fourth post in a content series exploring Intercom\u2019s investment in supporting enterprises. Explore other articles in the series.<\/a><\/em><\/p><\/blockquote>\n

At Intercom, one of the core beliefs guiding our product is that the old world of siloed companies and their siloed tools is breaking down. This belief underpins our commitment to building a product that interoperates smoothly with any company\u2019s tech stack, no matter how large and complex, while multiplying the value that tech stack can offer.\u00a0<\/span><\/p>\n

To us, avoiding silos means two things:\u00a0<\/span><\/p>\n

    \n
  1. Building a platform that consolidates customer communications:<\/strong>\u00a0With Intercom, all customer communications happen through a single unified platform and source of data that\u2019s continuously learning, serving, and supporting individual customer needs so you can make the most of every engagement to grow your business.<\/span><\/li>\n
  2. Offering integrations so this platform can work seamlessly with other tools in your tech stack:<\/strong>\u00a0As businesses grow, the number of tools used across teams can quickly become unmanageable. These tools need to communicate and work together to ensure you seize every opportunity to meaningfully engage with your customers.<\/span><\/li>\n<\/ol>\n

    These may seem like conflicting goals, but together they work towards the end goal of empowering businesses to be there for customers. Intercom offers a personalized experience to every customer your business interacts with, and nurtures these relationships from the very beginning.\u00a0<\/span><\/p>\n

    \u201cIntercom works alongside your existing support channels \u2013 like email and phone \u2013 to give customers the choice of self-serve and\/or one-to-one support in your app, product, or website\u201d<\/p><\/blockquote>\n

    Intercom works alongside your existing support channels \u2013 like email and phone \u2013 to give customers the choice of self-serve and\/or one-to-one support in your app, product, or website. It\u2019s easy to set up, integrates with your existing support tools, and provides all the workload management tools you need to add messaging without overwhelming your team.<\/span><\/p>\n

    We work hard to ensure Intercom cooperates with our customers’ most important apps, bringing together all the customer data you need to effectively nurture customer relationships and scale your business. Every customer has a unique use case and toolset, and we offer integrations, APIs, and webhooks to enable them to design their ideal workflows within and alongside Intercom.<\/span><\/p>\n

    \u201cIntercom has unleashed the power of conversational support across Medallia’s growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.\u201d\u00a0 <\/span><\/p>\n

     <\/p>\n

    Kennen Warmack, VP Global Support and Education, Medallia<\/span><\/em><\/p><\/blockquote>\n

    How can I integrate my favorite apps with Intercom?\u00a0<\/span><\/h2>\n

    There are several ways to integrate Intercom with the most important tools in your tech stack.<\/span><\/p>\n

    The Intercom App Store<\/span><\/h3>\n

    Our App Store<\/a> now contains over 350 powerful apps and integrations which create flexibility and extensibility around Intercom\u2019s existing solutions, allowing you to tailor Intercom to your business:<\/span><\/p>\n