{"id":28077,"date":"2022-10-04T12:00:54","date_gmt":"2022-10-04T11:00:54","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=28077"},"modified":"2024-11-15T16:08:56","modified_gmt":"2024-11-15T16:08:56","slug":"announcing-customer-retention-starter-kit","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/announcing-customer-retention-starter-kit\/","title":{"rendered":"Announcing our refreshed guide \u2018The Customer Retention Starter Kit\u2019"},"content":{"rendered":"

A few years ago, we published The Customer Retention Starter Kit<\/em> which helped thousands of businesses retain more customers over the long term. Today, we\u2019re launching a completely refreshed guide<\/a> to help you engage, nurture, and retain more customers in the modern age.<\/p>\n

In today\u2019s digital era, engaging and retaining the customers you have is easier and more efficient than winning new ones. Plus, turbulent economic times like these have shown us just how hard it is to win customer loyalty. In order to survive and thrive, businesses need to provide ongoing value that’s worth customers sticking around for.<\/p>\n

“Modern customers want immediate value, convenient communications, personalized interactions, and proactive engagement”<\/p><\/blockquote>\n

Modern customers have high expectations when it comes to the online experience. They want immediate value, convenient communications, personalized interactions, and proactive engagement. That means automatically sending the right message to the right person at the right time \u2013 while they\u2019re using your product, app, or website. And, if your customer can\u2019t find that in your business, they may begin to search elsewhere.<\/p>\n

That\u2019s where our refreshed starter kit<\/a>\u00a0comes in! We\u2019ll show you how to create a truly targeted customer retention messaging campaign that turns struggling signups into a series of churn-resistant power users. \ud83d\udcaa<\/p>\n

How our refreshed guide will help you retain more customers<\/h2>\n

In this guide, you\u2019ll learn how to create effective, personalized retention campaigns that set your customers up for success, help them find value faster, encourage repeat visits, and entice them to stick around for the long term.<\/p>\n

<\/p>\n

You\u2019ll walk away with key insights into:<\/p>\n