{"id":28154,"date":"2022-10-06T18:12:21","date_gmt":"2022-10-06T17:12:21","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=28154"},"modified":"2022-10-06T19:56:52","modified_gmt":"2022-10-06T18:56:52","slug":"note-from-eoghan-mccabe","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/note-from-eoghan-mccabe\/","title":{"rendered":"A note from Eoghan McCabe"},"content":{"rendered":"<p>We&#8217;ve got an update to share.<\/p>\n<p><em><span style=\"font-weight: 400;\">Today, we announced that Eoghan McCabe, Intercom\u2019s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition.\u00a0<\/span><span style=\"font-weight: 400;\">Below is the email that Eoghan sent to the company after sharing the news with employees at All Hands. <\/span><\/em><\/p>\n<p><span style=\"font-weight: 400;\">All,\u00a0<\/span><\/p>\n<p>Thanks for your time at the All Hands today. Here\u2019s a summary of what I had to say.<\/p>\n<p>First, for those who don\u2019t know me, I started this company in 2011 with Des, Ciaran Lee, and David Barrett, and ran it as CEO until 2020 when I decided to move to the chairman role and asked Karen to be CEO.<\/p>\n<p>Karen was our COO at the time and the hope when I brought her on was that she\u2019d some day become CEO. In the summer of that year I was ready for a break and wanting some change and the time finally felt right.<\/p>\n<p>In the two years since, I got the break I needed, started some new passion projects, and found more time for investing in and helping some great new founders, a number of which are former Intercom employees. But I could never stay too far from this company. I still deeply cared about its success and its place in the world. Recently, some of our board members asked if I\u2019d come back and I felt called to finish what I started. And so here I am!<\/p>\n<p>I have a very specific vision for what we need to be and what we need to do to get there. It involves going back to our roots, some extreme focus, and a bet that we\u2019ve never been willing to make before: picking a lane and being clear about what we\u2019re not going to do. I\u2019ll speak in-depth about this on Monday and explain the reasons myself and Des are so fired up about it. But for now I\u2019ll give you the punch line: We\u2019re going to become\u00a0<i>the<\/i>\u00a0dominant platform in the customer support space, and redefine that space. We will go head-to-head with Zendesk.<\/p>\n<p>But the more important thing to discuss today is Karen. We and I owe a debt of gratitude to her for everything she\u2019s done for this company. In her role as COO and then CEO she has fundamentally redefined the way we work. She brought a very large amount of maturity and sophistication to Intercom that will live on well past her time here. And she oversaw a ton of growth and change that\u2019s provided us with the raw materials we\u2019ll use to build our path to this new vision for the future.<\/p>\n<p>Karen, thank you sincerely for everything you\u2019ve done for this company. For your incredibly hard work and your loyalty to Intercom. We appreciate you deeply and we wish you the very best.<\/p>\n<p>Last but not least, I want to thank you all for your hard work and your resilience these past years. Through it you\u2019ve continued to make us proud. I\u2019m excited to do some of the best work of our careers together and have some fun along the way too. I\u2019m looking forward to connecting and answering your questions and getting started! :)<\/p>\n<p><span style=\"font-weight: 400;\">More soon!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Eoghan<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, we announced that Eoghan McCabe, Intercom\u2019s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition.\u00a0<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[],"coauthors":[367],"class_list":["post-28154","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A note from Eoghan McCabe | Inside Intercom<\/title>\n<meta name=\"description\" content=\"Today, we announced that Eoghan McCabe, Intercom\u2019s chairman, co-founder and former CEO, is returning to lead the company as CEO.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/note-from-eoghan-mccabe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A note from Eoghan McCabe\" \/>\n<meta property=\"og:description\" content=\"Today, we announced that Eoghan McCabe, Intercom\u2019s chairman, co-founder and former CEO, is returning to lead the company as CEO.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/note-from-eoghan-mccabe\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-06T17:12:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-06T18:56:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2022\/10\/icon_dark-1x.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"232\" \/>\n\t<meta property=\"og:image:height\" content=\"228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eoghan McCabe\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@eoghan\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eoghan McCabe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/note-from-eoghan-mccabe\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/note-from-eoghan-mccabe\\\/\"},\"author\":{\"name\":\"Eoghan McCabe\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/14fb8207a1e1efa905808535f986e767\"},\"headline\":\"A note from Eoghan McCabe\",\"datePublished\":\"2022-10-06T17:12:21+00:00\",\"dateModified\":\"2022-10-06T18:56:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/note-from-eoghan-mccabe\\\/\"},\"wordCount\":569,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"articleSection\":[\"News &amp; 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