{"id":28258,"date":"2022-11-08T15:51:16","date_gmt":"2022-11-08T15:51:16","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=28258"},"modified":"2024-07-18T11:36:42","modified_gmt":"2024-07-18T10:36:42","slug":"announcing-intercom-for-enterprise","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/announcing-intercom-for-enterprise\/","title":{"rendered":"Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers"},"content":{"rendered":"<p>As companies scale, they need robust, reliable software that can support their growth.<\/p>\n<p>Since 2011, we\u2019ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications.<\/p>\n<p>As we\u2019ve grown, and our product has matured and expanded, we\u2019ve welcomed thousands of customers \u2013 each with their own unique needs and goals. We\u2019ve earned the trust of our customers, and we work hard everyday to keep it. Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience.<\/p>\n<p>Today, we\u2019re excited to announce <a href=\"https:\/\/www.intercom.com\/blog\/resources\/guides\/intercom-for-enterprise?utm_source=ii-blog&amp;utm_medium=internal&amp;utm_campaign=20221108_ALL_WC_ALL_GL_GL_ALL_ALL_ALL_EnterpriseWhitepaper&amp;utm_content=announcement-post\"><em>Intercom for Enterprise<\/em><\/a>; a whitepaper written by leaders across our company that explores how Intercom has scaled to serve customers of all sizes \u2013 including the largest businesses.<\/p>\n<p>In five chapters, you\u2019ll learn all about:<\/p>\n<ul>\n<li>Intercom\u2019s rigorous security measures.<\/li>\n<li>How we maintain high availability.<\/li>\n<li>How our infrastructure scales alongside our customers.<\/li>\n<li>How Intercom integrates and operates with our customers\u2019 existing tech stacks.<\/li>\n<li>How we ensure the highest standards of data privacy and compliance.<\/li>\n<\/ul>\n<blockquote class=\"pullquote-style-two\"><p>\u201cOur holistic approach to availability has allowed us to significantly exceed our target uptime of 99.8% for a number of years\u201d<\/p><\/blockquote>\n<p>Here are some of the top takeaways:<\/p>\n<ul>\n<li>Our holistic approach to availability has allowed us to significantly exceed our target uptime of 99.8% for a number of years, providing a platform for growth that all our customers can trust.<\/li>\n<li>We build on top of a very small set of core technologies, allowing us to develop teams of domain experts to provide world-class observability tooling, scaling, reliability, and secure-by-default build patterns.<\/li>\n<li>Every customer has a unique use case and toolset, and we offer integrations, APIs, and webhooks to enable them to design their ideal workflows within and alongside Intercom.<\/li>\n<li>We strive for the highest standards of compliance, holding a SOC 2 Type 2 report, a HIPAA attestation report, the ISO 27001 certification, and more.<\/li>\n<li>We consider customer data to be one of Intercom\u2019s most critical assets and focus our efforts on protecting it with strong internal security foundations for our product and infrastructure \u2013 including continuous risk management, and hiring and cultivating incredible talent on our Information Security team.<\/li>\n<\/ul>\n<p>There\u2019s so much more information packed into our <em>Intercom for Enterprise<\/em> whitepaper. Are you looking to maximize your customers&#8217; success with personal, in-context communication? <a href=\"https:\/\/www.intercom.com\/blog\/resources\/guides\/intercom-for-enterprise?utm_source=ii-blog&amp;utm_medium=internal&amp;utm_campaign=20221108_ALL_WC_ALL_GL_GL_ALL_ALL_ALL_EnterpriseWhitepaper&amp;utm_content=announcement-post\">Learn why you can trust Intercom<\/a> to help uplevel your success.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience.<\/p>\n","protected":false},"author":477,"featured_media":28264,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[24900,25000,25001],"coauthors":[24862],"class_list":["post-28258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-content-launch","tag-intercom-for-enterprise","tag-intercom-for-enterprise-series"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How we enable large companies to support their customers<\/title>\n<meta name=\"description\" content=\"We&#039;re dedicated to ensuring that Intercom delivers world-class standards of scale, reliability, interoperability, and privacy and compliance.\" \/>\n<meta name=\"robots\" content=\"index, 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