{"id":28391,"date":"2022-12-14T18:34:01","date_gmt":"2022-12-14T18:34:01","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=28391"},"modified":"2025-04-04T10:09:53","modified_gmt":"2025-04-04T09:09:53","slug":"built-for-you-2022-recap","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/built-for-you-2022-recap\/","title":{"rendered":"Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets"},"content":{"rendered":"

2022 has been a year for the books, with major changes and uncertainty across every industry.\u00a0<\/b><\/p>\n

Through it all, we\u2019ve focused on building delightful features for our customers \u2013 and today, we\u2019re focusing on something a little more positive with our roundup of the biggest and best of what we\u2019ve built for you this year.<\/span><\/p>\n

Below are the highlights of what we\u2019ve built for you in 2022, but there\u2019s so much more to see. <\/span>Read over some of our past \u201cBuilt for you\u201d posts<\/span><\/a> to learn more about features like two-way SMS, tooltips, and Dynamic Content.<\/span><\/p>\n

Introducing our most customizable Messenger yet<\/span><\/h2>\n

This October, we were delighted to present our sleekest, <\/span>most powerful Messenger yet<\/span><\/a> \u2013 the only fully customizable messenger that you can truly make your own, optimizing the experience of both your team and your customers throughout their journey. With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility.<\/span><\/p>\n\n\n\n
\"Rebag<\/td>\n\n

“We use Intercom to power our customer communications, from driving checkout conversions to ongoing customer engagement and delivering personalized support. We’re excited to be able to fully customize the Messenger to match our brand\u2019s look and feel, which will have a huge impact in delivering a consistent and personalized experience to meet our customers\u2019 needs and grow our business.\u201d<\/em>
\n\u2013 Geronimo Chala, Chief Consumer Officer at Rebag<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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  • Configure your messenger in the way that best anticipates and meets your users\u2019 needs. Choose your desired messenger style and add relevant tabs to showcase personalized content and give customers the support they need, when they need it.<\/span><\/li>\n
  • Proactively support your customers before they ever need to reach out to your team by sharing product, event, and company announcements within the new News section of the Messenger.\u00a0<\/span><\/li>\n
  • Make the Messenger your own by customizing to suit your brand so it feels like an extension of your product, matching fonts, colors, layout, and more. We\u2019ve also added full size or compact options to better fit into your product.<\/span><\/li>\n<\/ul>\n