{"id":28553,"date":"2023-02-01T10:45:19","date_gmt":"2023-02-01T10:45:19","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=28553"},"modified":"2023-02-01T18:14:42","modified_gmt":"2023-02-01T18:14:42","slug":"trustradius-best-of-awards-winter-2023","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/trustradius-best-of-awards-winter-2023\/","title":{"rendered":"Intercom recognized with 3 TrustRadius &#8216;Best of&#8217; awards"},"content":{"rendered":"<p>We\u2019re delighted to announce that Intercom has won not one, not two, but <em>three<\/em> TrustRadius \u201cBest of\u201d awards in the \u201cLive Chat\u201d category of their Winter 2023 report.<\/p>\n<p><a href=\"https:\/\/www.trustradius.com\/\">TrustRadius<\/a>, a leading B2B technology review and ratings platform, selects the winners of their \u201cBest of\u201d awards based on feedback from actual users of the products. This year, TrustRadius analyzed feedback from thousands of users and named the top performers across a number of categories, and we are thrilled to have come out in pole position in the Live Chat category!<\/p>\n<blockquote class=\"pullquote-style-one\"><p>&#8220;100% of reviewers say Intercom lived up to sales and marketing promises and that they would buy it again&#8221;<\/p><\/blockquote>\n<p>\u201cIntercom has won Winter 2023 \u2018Best of\u2019 awards for \u2018Best Feature Set,\u2019 \u2018Best Relationship,\u2019 and \u2018Best Value for Price\u2019 in the Live Chat category,\u201d says Megan Headley, Vice President of Research at TrustRadius. \u201cThese awards are based directly on feedback from their customers \u2013 100% of reviewers say Intercom lived up to sales and marketing promises and that they would buy it again.\u201d<\/p>\n<h2 id=\"the-results-are-in\">The results are in<\/h2>\n<p>These respected industry awards, which TrustRadius calls \u201cTrusted awards,\u201d highlight a true commitment to transparency. Our latest awards include:<\/p>\n<ul>\n<li><strong>Best Feature Set:<\/strong> This award recognizes Intercom for having the most comprehensive and advanced feature set of any product in its category. Our product has been praised for functionality that helps businesses to improve their customer service by enabling them to support and engage customers at exactly the right moments. TrustRadius gives this award to the product with the largest percentage of high ratings on its feature set in user reviews.<\/li>\n<li><strong>Best Relationship:<\/strong> This award recognizes the trusted relationships we have built with our customers. We pride ourselves on providing an exceptional customer experience and being responsive to the needs of our users. When judging this award, TrustRadius analyzed insights from user reviews, looking at the highest ratings for criteria such as, \u201cwould buy again,\u201d \u201cimplementation expectations,\u201d and \u201csales and marketing promises.\u201d<\/li>\n<li><strong>Best Value for Price:<\/strong> This award recognizes Intercom for providing an outstanding value for the price of the platform. Our product has been praised for the return on investment seen by companies of all sizes. TrustRadius gives this award to the product with the largest percentage of high ratings on \u201cvalue for price\u201d in user reviews.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28574 size-full\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards.png\" alt=\"\" width=\"1600\" height=\"902\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards.png 1600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards-300x169.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards-700x395.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards-768x433.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards-1536x866.png 1536w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards-600x338.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/TrustRadius-best-of-awards-1400x789.png 1400w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<h2 id=\"building-for-our-customers\">Building for our customers<\/h2>\n<p>We are honored to be recognized by TrustRadius and our users with these three awards, and are particularly proud to have been named among the top performers in our industry. These awards are a testament to the hard work and dedication of the entire Intercom team, and we would like to extend a huge thank you to our customers for their loyalty and support.<\/p>\n<blockquote class=\"pullquote-style-one\"><p>&#8220;We want to empower our customers to deliver stand-out experiences to their own customers and transform their businesses&#8221;<\/p><\/blockquote>\n<p>We strive to forge lasting relationships with our customers that are built on reliability and trust. And we want to empower them to deliver stand-out experiences to their own customers and transform their businesses. We have exciting plans for the year ahead as we continue to build features to make Intercom work even harder for you \u2013 watch this space!<\/p>\n<h2 id=\"heres-what-some-of-our-wonderful-customers-had-to-say-about-us\">Here&#8217;s what some of our wonderful customers had to say about us<a href=\"https:\/\/www.trustradius.com\/reviews\/intercom-2022-09-06-13-43-34\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28567 size-full\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2050\/01\/image-35.png\" alt=\"\" width=\"500\" height=\"441\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2050\/01\/image-35.png 500w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2050\/01\/image-35-300x265.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/h2>\n<h2><a href=\"https:\/\/www.trustradius.com\/reviews\/intercom-2022-09-09-19-33-29\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28565 size-full\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-33.png\" alt=\"TrustRadius user review\" width=\"500\" height=\"355\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-33.png 500w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-33-300x213.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/h2>\n<h2><a href=\"https:\/\/www.trustradius.com\/reviews\/intercom-2022-06-10-19-40-14\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28563 size-full\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-31.png\" alt=\"TrustRadius user review\" width=\"500\" height=\"384\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-31.png 500w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-31-300x230.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/h2>\n<h2><a href=\"https:\/\/www.trustradius.com\/reviews\/intercom-2022-09-18-17-08-15\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28564 size-full\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-32.png\" alt=\"TrustRadius user review\" width=\"500\" height=\"412\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-32.png 500w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-32-300x247.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/h2>\n<p><a href=\"https:\/\/www.trustradius.com\/reviews\/intercom-2022-09-09-22-03-20\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28566 size-full\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-34.png\" alt=\"TrustRadius user review\" width=\"500\" height=\"441\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-34.png 500w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2023\/02\/image-34-300x265.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re excited to announce that Intercom has won three TrustRadius \u201cBest of\u201d awards in the \u201cLive Chat\u201d category of their Winter 2023 report.<\/p>\n","protected":false},"author":348,"featured_media":28571,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[25135],"coauthors":[12102],"class_list":["post-28553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-trustradius"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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