{"id":28723,"date":"2023-03-13T11:00:02","date_gmt":"2023-03-13T11:00:02","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=28723"},"modified":"2023-04-11T12:07:46","modified_gmt":"2023-04-11T11:07:46","slug":"response-time-vol-002","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/response-time-vol-002\/","title":{"rendered":"Response Time: Vol. 2"},"content":{"rendered":"

You satisfy your customers, but can you satisfy our curiosity?<\/p>\n

With Line Granseth, Head of Customer Service at Morgenlevering AS<\/a><\/em><\/p>\n

Please tell us a little bit about your company and what you do there.<\/h3>\n

I am the Head of Customer Service here at Morgenlevering. Morgenlevering (translated to \u201cMorning delivery\u201d) is a Norwegian website that delivers freshly baked goods to your mailbox or doorstep the next morning.<\/p>\n

Which celebrity would be really great at your job, and why?<\/h3>\n

You would want someone with great patience and kindness, so I would give my vote to Robin Williams. He would be kind when needed, but also give his best humor when needed.<\/p>\n

“Forget about fancy back-office systems if your front-end is a mess and the customer is having a hard time navigating”<\/p><\/blockquote>\n

What’s the most valuable thing working in customer service has taught you?<\/h3>\n

Understanding the customers\u2019 needs, for sure! Forget about fancy back-office systems if your front-end is a mess and the customer is having a hard time navigating.<\/p>\n

What’s your greatest productivity hack?<\/h3>\n

A great playlist with energy and no disturbance!<\/p>\n

What gif best describes your mental state right now?<\/h3>\n

 <\/p>\n