Founded in 2010, Pipedrive is a global, sales-first customer relationship management (CRM) software company that helps small businesses drive revenue and become profitable. My role is VP, Customer Solutions, leading 140 people whose mission is to provide support throughout the entire customer lifecycle.<\/p>\n
Leslie Jones would probably be great at it! She would be able to memorize a ton of information and pass it over to customers in a super fun and engaging way! She can wing it and adjust to any change in direction of any conversation (being a comedian and all).<\/p>\n
Plus, during an interview on the Ellen show, Leslie Jones shared that she once did telemarketing … so, there you go! :)<\/p>\n
“After 20+ years in the customer service world, I know resilience is key to thriving in this job”<\/p><\/blockquote>\n
What\u2019s the most valuable thing that working in customer service has taught you?<\/h3>\n
After 20+ years in the customer service world, I know resilience is key to thriving in this job. If you are resilient, you’ll be able to build the courage, patience, and focus to face workload fluctuations, changes in processes, unforeseen incidents, and distressed customers. You can trust that there’s always a solution coming for everything we’re facing \u2013 and that being negative, defensive, or emotional about it will only add to the problem. And then life happens, and that problem is solved and you get to live the positive change and fuel from it.<\/p>\n
What\u2019s your greatest productivity hack?<\/h3>\n
We customer service professionals just hate to fail others! So any task, project, or deadline that can potentially affect others and their ability to also make an impact will make me focus more, work harder, deliver sooner. The fact that one of our core company values is \u201cteam first\u201d also really helps here, obviously. It’s part of our DNA, I’d say.<\/p>\n
What gif best describes your mental state right now?<\/h3>\n
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