{"id":29109,"date":"2023-06-19T14:04:30","date_gmt":"2023-06-19T13:04:30","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=29109"},"modified":"2025-05-16T14:47:23","modified_gmt":"2025-05-16T13:47:23","slug":"response-time-vol-009","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/response-time-vol-009\/","title":{"rendered":"Response Time: Vol. 9"},"content":{"rendered":"

You satisfy your customers, but can you satisfy our curiosity?<\/p>\n

With <\/span><\/i>John Burns<\/span><\/i>, <\/span><\/i>Ambassador Team Lead at Casumo<\/a><\/span><\/i>.<\/em><\/p>\n

Please tell us a little bit about your company and what you do there.<\/h3>\n

We are an online casino offering a fun, exciting, and safe space for our players to play their favorite games. I am the Ambassador Team Lead, leading a multinational team of ambassadors supporting our players around the clock.<\/span><\/p>\n

Which celebrity would be really great at your job, and why?<\/h3>\n

Monica and Chandler Bing\u2019s love child! Monica\u2019s attention to detail combined with Chandler\u2019s ability to make anything entertaining.<\/span><\/p>\n

What\u2019s the most valuable thing that working in customer service has taught you?<\/h3>\n

That there is always a solution, and that is what counts when it comes to brand reliability.<\/span><\/p>\n

What\u2019s your greatest productivity hack?<\/h3>\n

The <\/span>Pomodoro Technique<\/span><\/a> is essential! \ud83c\udf45 \u23f0\u00a0<\/span><\/p>\n

What gif best describes your mental state right now?<\/h3>\n