{"id":29224,"date":"2023-08-28T12:30:23","date_gmt":"2023-08-28T11:30:23","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=29224"},"modified":"2025-05-16T14:48:24","modified_gmt":"2025-05-16T13:48:24","slug":"response-time-vol-012","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/response-time-vol-012\/","title":{"rendered":"Response Time: Vol. 12"},"content":{"rendered":"

You satisfy your customers, but can you satisfy our curiosity?\u00a0<\/span><\/p>\n

With <\/span><\/i>Brittany Page<\/span><\/i>, <\/span><\/i>VP of Customer Success at Billy<\/a>.<\/span><\/i><\/p>\n

Please tell us a little bit about your company and what you do there.<\/span><\/h3>\n

I am the VP of Customer Success at <\/span>Billy, an all-in-one compliance platform<\/span>. We automate the requests, reviews, and renewals of certificates.<\/span><\/p>\n

Which celebrity would be really great at your job, and why?<\/span><\/h3>\n

Bradley Cooper \u2013 he is well spoken, seems intelligent and caring, and always has a smile on.<\/span><\/p>\n

What\u2019s the most valuable thing that working in customer service has taught you?<\/span><\/h3>\n

To listen, be patient with everyone, and always go above and beyond to actually learn about them \u2013 not only their company.<\/span><\/p>\n

What\u2019s your greatest productivity hack?<\/span><\/h3>\n

Exercise in the morning, take breaks, and set a single goal for the day.<\/span><\/p>\n

What gif best describes your mental state right now?<\/span><\/h3>\n

\"\"<\/a><\/p>\n

What\u2019s the best customer service you\u2019ve ever experienced?<\/span><\/h3>\n

USAA Insurance.<\/span><\/p>\n

What\u2019s the worst customer service you\u2019ve ever experienced?<\/span><\/h3>\n

We don’t talk mean about others \ud83d\ude09<\/b><\/span><\/p>\n

Which movie robot would you choose as your AI sidekick, and why?<\/span><\/h3>\n

Rosey from the Jetsons, because she lightens the load for their family and is always willing to help!<\/span><\/p>\n