{"id":29340,"date":"2023-09-25T16:30:22","date_gmt":"2023-09-25T15:30:22","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=29340"},"modified":"2025-05-16T14:48:51","modified_gmt":"2025-05-16T13:48:51","slug":"response-time-vol-014","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/response-time-vol-014\/","title":{"rendered":"Response Time: Vol. 14"},"content":{"rendered":"

You satisfy your customers, but can you satisfy our curiosity?<\/p>\n

With Alex Sanchez, Customer Experience Lead at Fintual<\/a>.<\/em><\/p>\n

Please tell us a little bit about your company and what you do there.<\/h3>\n

I am a Customer Experience Lead at Fintual. We offer people the chance to save and invest in a simple way.<\/p>\n

Which celebrity would be really great at your job, and why?<\/h3>\n

Tom Holland. He is such a cool guy, very caring, and knows how to get the job done. He definitely cares for the people around him.<\/p>\n

What\u2019s the most valuable thing that working in customer service has taught you?<\/h3>\n

Be patient.<\/p>\n

What\u2019s your greatest productivity hack?<\/h3>\n

A tool named GTD<\/a>. You track your tasks and plan for the future.<\/p>\n

What gif best describes your mental state right now?<\/h3>\n

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